Trusted by over 40,000 customers

For all your IT support needs

For all your IT support needs

Manage incidents effectively

Track, prioritize, and assign tickets effortlessly, and automate resolution processes to drive efficiency.

freshservice-incident-management-feature
Service Catalog

Provide your users with a smart, hassle-free portal similar to shopping online, to request for services – be it onboarding kits or software.

freshservice-service-catalog-feature
Automate your IT help desk

Automate all your repetitive tasks with our built-in tool. Increase efficiency by auto-assigning ticket requests for agents

freshservice-workflow-automator-feature
Robust reporting & analysis

Identify bottlenecks, make informed decisions, monitor your ITIL service desk performance, and improve service delivery with custom reporting capabilities.

Reporting dashboard in Freshservice

Get ITIL-aligned features when you choose Freshservice

Problem management

Isolate problems, link it to existing or past incidents, perform root cause analysis of the timeline of events of your SaaS based IT helpdesk system, and minimize disruptions to the business.

Change management

Plan, rollback changes with your cloud-based IT helpdesk tool and let relevant members evaluate and approve changes. Analyze and mitigate risks by assessing new changes before it's rolled out.

Release management

Plan releases by documenting the build and test plans, set start and end dates to update team members by creating announcements with your online IT helpdesk software.

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Everything you need for IT support—Anytime, Anywhere

Everything you need for IT support—Anytime, Anywhere

Deliver Hassle-free service

Focus on work that affects your bottom line and automate your processes. Get started instantly with a modern, intuitive UI that requires no training manuals.

Manage assets from a single pane

Remove manual labor in provisioning, tracking and managing assets. Increase operational efficiency by tracking assets from a single pane.

Reach Users where they are

Provide exceptional service with fast, accurate and reliable IT support to users across multiple channels like email, self-service portal, phone, and chat.

Make informed decisions

Get real-time insight into the efficiency of your service desk and boost business productivity by accessing actionable reports.

Affordable pricing

With Freshservice, choose the plan that suits your business needs and not let your service desk tool burn a hole in your pocket.

Free implementation

All you need to do is, sign-up for Freshservice, and leave the rest to us. Your setup and implementation is on us.

Easy to use

Don't let clunky software slow you down. With Freshservice, perform all your ITSM tasks in an easy, uncomplicated way.

 

Get your hands on an Award-winning software now

21-day FREE trial. No credit card required Check out our pricing

We are the best-rated IT Help Desk in the market

As per Gartner Peer Review 2019

Criteria
Overall Rating

4.2

3.9

4.5

4.5

4.4

4.3

Product Capabilities

4.4

4.1

4.5

4.4

4.5

4.4

Service & Support

4.2

4

4.6

4.6

4.4

4.2

Ease of Deployment

4.1

3.8

4.6

4.5

4.4

4.4

Willingness to recommend

75%

60%

85%

81%

82%

78%

Evaluation & Contracting

4

4

4.5

4.5

4.4

4.4

You're in safe hands

The Freshservice impact on our customers