Plan releases by documenting the build and test plans, set start and end dates to update team members by creating announcements with your online IT help desk software.
Isolate problems, link it to existing or past incidents, perform root cause analysis the timeline of events of your SaaS based IT help desk system, and minimize disruptions to the business.
Plan, rollback changes with your cloud-based IT help desk tool and let relevant members evaluate and approve changes. Analyze and mitigate risks by assessing new changes before it's rolled out.
Identify bottlenecks, make informed decisions, monitor help desk performance, and improve service delivery with predefined and custom reporting capabilities.
Make work simpler with popular third-party integrations and customizable plugins so you can manage services from the single window of your Freshservice account.
Integrated game mechanics transforms the IT help desk to a game and makes work fun by motivating agents with rewards for tasks.
Collaborate with your team from a single screen and know who’s working on a ticket, its priority, and status.
Filter the services by category – from hardware and software to onboarding kits and refund requests.
View all the assets and contracts used by the organization in a single pane, and see details like its type, location, and the person or department using it.
“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.”
IT, HR, Facilities
“We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data.”
HR, DevOps, IT
“Freshservice has helped us improve our ability to serve to requests or queries in an elegant and professional manner. The portal experience is very good.”
HR, Facilities, Security
“Veeva's teams are able to resolve issues in less than 4 hours with more visibility into end-users’ issues in Freshservice.”
IT, HR, Facilities
“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”