Freshservice features to ensure operational continuity & remote employee support
Enable users to raise requests directly from your IT service desk’s support portal, and customize it to reflect your brand's identity.
Prevent critical issues by identifying the right alerts and creating incidents with a unified interface to manage all alerts.
Set multiple SLA policies to create task deadlines and resolve tickets based on priorities.
Reporting & Analytics
Identify bottlenecks, make informed decisions, monitor help desk performance, and improve service delivery with predefined and custom reporting capabilities.
Automatically convert your solutions to knowledgebase articles and boost productivity with canned response templates.
Visually track changes from planning to roll out, with our IT help desk tool. Manage tasks with our in-built calendar.