Generate instant Zoom sessions

Agents can generate Zoom meeting ID right within the Freshservice Ticket page and can share it with the requester instantly.

Leverage Zoom to understand user issues better 

Use audio, video, and screen sharing features for a better understanding of users’ issues. Request remote control of the user's screen to resolve issues faster.

Share session recording with meeting follow up email 

Agents can quickly access the recording of the completed session and share it with the end-user instantly.