Deliver Instant Support with Zoom and Freshservice
Improve agents' communication with end-users by scheduling instant Zoom meetings.
Agents can generate Zoom meeting ID right within the Freshservice Ticket page and can share it with the requester instantly.
Use audio, video, and screen sharing features for a better understanding of users’ issues. Request remote control of the user's screen to resolve issues faster.
Agents can quickly access the recording of the completed session and share it with the end-user instantly.
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