Get Instant Ticket Notifications on Teams

ServiceBot notifies the agent and the group whenever a ticket is assigned to them. Get notified about status, priority and conversation updates to the ticket within MS Teams.

Add Quick Replies and Private Notes 

Make life easier for agents by enabling them to perform quick actions on tickets like sending a reply, adding a private note, right within Microsoft Teams

View, Filter and Manage Tickets

Agents can fetch, filter and track specific incidents and service requests. Tickets can also be reassigned to agents without leaving MS Teams.

Approve Service Requests within Teams

Simplify the service-request approval process by enabling one-click approvals for agents.