Freddy AI for CX
Effortlessly deliver great customer experiences with Freddy AI.
Stay on top of your service desk tickets right within Microsoft Teams
ServiceBot notifies the agent and the group whenever a ticket is assigned to them. Get notified about status, priority and conversation updates to the ticket within MS Teams.
Make life easier for agents by enabling them to perform quick actions on tickets like sending a reply, adding a private note, right within Microsoft Teams
Agents can fetch, filter and track specific incidents and service requests. Tickets can also be reassigned to agents without leaving MS Teams.
Simplify the service-request approval process by enabling one-click approvals for agents.
Enhance agent productivity and enable agents to respond to and resolve tickets faster
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