Benefits of Freshservice for IT Help desk Software for Transportation and Logistics:

  • Increase the first contact resolution of all tickets
  • Reduce ticket backlogs increasing efficiency
  • Reduce response time spent on each ticket
  • Customize and automate the workflow of your service desk
  • Simple to use and intuitive UI for your service desk software
  • Find all the information you require at a glance through your dashboard
  • Reduce maintenance and overhead expenses with efficient help desk solution
  • Assign roles and responsibilities to different agents based on their capabilities
  • Ease of configuration to seamlessly use your service desk and associated integrations
  • Access your service desk from anywhere, anytime, with the mobile app

Freshservice IT Help desk for Transportation and Logistics Features :

Service Catalog

Provide your end users with a friendly shopping cart experience to ease requesting service items offered by the organization. List all the services be it basic or complex and let them choose right through your service portal. Request the authority to review and approve with the service request.


Asset Tracking

Link your assets to the tickets, track and maintain your CI right through your CMDB. Find out the relationship and dependencies between different items, making it easier to tackle the tickets. Keep complete track of your assets life-cycle right from its inception.


Service Request Approval

The agents receive immediate notifications to take actions and approve it. Easy to gather information and reduce the correspondence emails between the end user and department. Instant notification and approval possible with a seamless review and approval board to fasten the process.


Contract Management

Know the service level agreement with your vendor and end user with the contract linked and in place. Tackle your logistics with the contract and link it to your assets. Set alert notifications when the contract is about to expire and attach related documents.

Change Management

No need to fill in complex forms for changing the tools. Look out for any linked problem and then plan a rollout. Service desk that helps you evaluate and plan out the changes with minimal disruption. Assess and review the changes in-depth, before they are implemented, in a controlled environment.


Ticketing

Manage your incidents through different portal and get rid of long chains of email correspondence. Bridge communication gap and increase ticket resolving with efficiency. Track and assess activities and stay on top of every raised ticket.