Build a one-stop-shop for campus-wide services

 Make student and faculty life easier with single-point access to information, announcements, and services across the campus

  • Bring all campus services, from classroom IT support to Library services, accommodation facilities, HR, and alumni services, together, with a unified service catalog that is WCAG 2.1 AA compliant 
  • Make it easy for students, faculty, staff, and other users to get the help they need with the integrated self-service portal and searchable knowledge base

Boost IT support staff productivity

Free up staff to focus on strategic campus initiatives by automating routine, repetitive tasks

  • Effortlessly scale to support high service request volumes and ensure speedy resolution by automating routine, repetitive tasks such as password resets and application access requests with Orchestration
  •  Transcend traditional silos, standardize campus-wide service delivery and enhance service efficiency with automated workflows and AI-assisted helpdesk

Gain visibility with built-in Project Management

Bring IT service and project management together to deliver more value

  • Gain single pane access to every project and collaborate better with built-in IT Project Management
  • Foster collaboration amongst distributed IT staff  and make it easy to share information so that everyone stays on the same page
  • Flexibility to run projects using any methodology - Agile, Waterfall, or hybrid.

Deliver IT support anytime, anywhere

Provide round-the-clock support to students, faculty, staff, parents, and alumni with a multi-channel service delivery strategy. 

  • Allow students to access IT support from multiple touchpoints such as Slack, MS Teams, and other intranet portals 
  • Deliver a mobile-first IT support experience for on-the-go students and faculty 
  • Extend service inquiry to modern channels like chatbots, virtual agents, and intelligent knowledge base capabilities

Top Rated Helpdesk Software 

The Freshservice impact on our customers