An IT Service Desk trusted by over 40,000 customers

          Freshservice features to enhance your service delivery

Self-service portal

Enable users to raise requests directly from your IT service desk’s support portal, and customize it to reflect your brand's identity.

Alert Management

Prevent critical issues by identifying the right alerts and creating incidents with a unified interface to manage all alerts

SLA Management

Set multiple SLA policies to create task deadlines and resolve tickets based on priorities.

Reporting

Identify bottlenecks, make informed decisions, monitor the SaaS based incident management solution performance, and improve service delivery with predefined and custom reporting capabilities.

Knowledge management

Automatically convert your solutions to knowledgebase articles and boost productivity with canned response templates.

Change Management

Visually track changes from planning to roll out, with our IT help desk tool. Manage tasks with our in-built calendar.

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Ticketing Dashboard

Detailed Ticket View

Ticketing Rules

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