Trusted by over 40,000 customers

 

With Freshservice, streamline incident management

anytime, anywhere.

ticketing dashboard
detailed ticket view
ticketing rules

 

With Freshservice, streamline incident management

anytime, anywhere.

Ticketing Dashboard

Filter tickets by incidents and service requests, as well as its properties, and due date. Collaborate with your team from a single screen and know who’s working on a ticket, its priority, and status.

ticketing dashboard
Detailed Ticket View

Link to a problem or change record easily. View details about the requester and their rating for the ticket resolution. Also contact them directly through Google Hangout.

detailed ticket view
Ticketing Rules

Prioritize, categorize, and assign tickets based on predefined conditions. Prioritize, categorize, and assign tickets based on predefined conditions.

ticketing rules

Additional features you’ll love in Freshservice

Seamless collaboration

Manage and track all your tickets in a single view from anywhere

Mobility

Monitor real-time changes in ticket status with the Freshservice mobile app

Extensible

Enable enterprise-grade integrations with a marketplace approach built on an open and secure platform

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See what customers and analysts have to say about us

Not convinced? Here are more reasons to choose Freshservice

ticketing dashboard ticketing dashboard
manage assets manage assets
reach users reach users
dashboard it support dashboard it support

Not convinced? Here are more reasons to choose Freshservice

Deliver Hassle-free service

Focus on work that affects your bottom line and automate your processes. Get started instantly with a modern, intuitive UI that requires no training manuals.

ticketing dashboard ticketing dashboard
Manage assets from a single pane

Remove manual labor in provisioning, tracking and managing assets. Increase operational efficiency by tracking assets from a single pane.

manage assets manage assets
Reach users where they are

Provide exceptional service with fast, accurate and reliable IT support to users across multiple channels like email, self-service portal, phone, and chat.

reach users reach users
Make informed decisions

Get real-time insight into the efficiency of your service desk and boost business productivity by accessing actionable reports.

dashboard it support dashboard it support

Experience success with Freshservice!

On time go-live

Smooth transition for accelerated product adoption.

Realize ROI from Day 1

Effective onboarding with real-time training

No cost support

A 24/7 consultative approach rather than a transactional support

21-day FREE trial. No credit card required.

  You're in safe hands

The Freshservice impact on our customers