Resolve tickets raised via email, self-service portal, phone, or in person. Track, prioritize, assign, and automate resolution processes to drive efficiency.
Offer multiple services for various departments with the service catalog so users can place and receive requests in no time.
Create solutions for your incidents, automatically convert it to knowledge base articles, and improve productivity by responding to similar requests with canned responses.
Identify bottlenecks, make informed decisions, monitor service desk performance, and improve service delivery with predefined and custom reporting capabilities.
Make work simpler with popular third-party integrations and customizable plugins so you can manage services from the single window of your Freshservice account.
Integrated game mechanics transforms the service desk to a game and makes work fun by motivating agents with rewards for tasks.
Collaborate with your team from a single screen and know who’s working on a ticket, its priority, and status.
Create, edit or remove the ticket rules easily.
Prioritize, categorize, and assign tickets based on predefined conditions.
“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.”
IT, HR, Facilities
“We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data.”
HR, DevOps, IT
“Freshservice has helped us improve our ability to serve to requests or queries in an elegant and professional manner. The portal experience is very good.”
HR, Facilities, Security
“Veeva's teams are able to resolve issues in less than 4 hours with more visibility into end-users’ issues in Freshservice.”
IT, HR, Facilities
“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”