In today’s world of relentless change and disruptive technologies, IT leaders grapple with the task of prioritizing strategic initiatives to accelerate digital transformation. The need for innovative technology initiatives takes center stage as the “work from anywhere” workforce model continues to grow in prominence and impact business operations in 2022. 

The Hackett Group’s 2022 Key Issues Study reveals a slate of information technology (IT) priorities that add to an aggressive and accelerated transformation agenda for 2022. 

In this report, The Hackett Group analyzes:

  • Top 10 priorities that will occupy some portion of IT’s 2022 agenda
  • Hurdles to IT transformation initiatives and ways to overcome them
  • Impact of technology effectiveness in realizing IT goals for 2022

 

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