Top IT Quotes

I looked far and wide for the most inspirational IT quotes from across industries. Hope you enjoy these:


The only constant in the technology industry is change.

-Marc Benioff


The 4 Ps for Change and Release: Planning Prevents Poor Performance.



Any sufficiently advanced bug is indistinguishable from a feature.

Rick Kulaweic


IT is ever-changing and there is the need to evolve in order to stay relevant.

-Ryan Ogilvie


A Release is like a boat. 80% of the holes plugged is not good enough.



Try harder next time…is not a problem management method mentioned in ITIL.

Denis Matte


Technology itself is neither good or bad. People are good or bad.

-Naveen Jain


ITSM delivery is all about helping people and that’s why it’s important to keep the human touch intact.


To be honest, not every quote in this blog is an IT quote. Hope you don’t mind!

Simplicity is the ultimate sophistication.

-Leonardo DaVinci


IT is not just another department in an organization. It’s pervasive, like electricity.

-The Phoenix Project


The Change manager is like the air traffic controller of the production environment.



A fool with a tool is still a fool. Always have a goal, a plan & the tool as the enabler.

-Darshan Appayanna


The best customer service is when end users don’t need to reach out to the help desk.

-Nishant Rao


The SLA explains the service. It does not predict the performance of that service. Explanation does not mean prediction.

-Denis Matte


The simplest way to increase availability is to focus on Incident Management and Change Management.



Quality in a service or product is not what you put into it. It’s what the client or customer gets out of it.

-Peter Drucker


The foundation of good help desk support is the ability to organize your workload, prioritize tickets, and monitor ticket management.

-Megan Pacella


The value of networking. It is very important (in IT). There are so many resources out there that you can connect with for the latest updates, tips and tricks.

-Ryan Ogilvie


IT Security is a form of Problem Management. It looks to proactively prevent Incidents.



Getting information off the Internet is like taking a drink from a fire hydrant.

-Mitchell Kapor

When working for IT Security, you are only one Incident away from being the most important group in IT.



If people resist Root Cause Analysis, ask what they will do to prevent it in the future.

-Denis Matte


Not all improvement ideas are good ones. Process and governance is needed to allow bad ideas to die and good ideas to flourish.

-Denis Matte


If you want a 2-3% efficiency improvement in IT service management, work harder. If you want a 30-50% efficiency improvement, adopt Lean.

-Stuart Rance


Any improvements made anywhere except the bottleneck are an illusion.

-The Phoenix Project


ITSM is full of verschlimmbesserung – supposed improvements that make things worse. Correct this by adopting better change management principles and aligning all initiatives to a shared goal – exceptional customer experience.

-Stuart Rance


In our company, we all have 2 jobs: 1) to do our job and 2) to improve it



It is better to have a frustrated person who complains than someone who no longer cares about the system in place.

-Ryan Ogilvie


These were the top IT quotes that I came across. I’ve tried attributing the author wherever possible. If I’ve missed your favorite IT quotes, please do let me know in the comments.

Any thoughts or suggestions are welcome. Thanks for reading!