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Freshservice Wins Three ITSM Software Awards by FinancesOnline

Written by on March 5, 2019

2018 has been a very enterprising year for us at Freshservice. The icing though has been the many awards conferred upon us by FinancesOnline, which is a truly noteworthy honor. Freshservice has bagged three individual awards –  2018 Supreme Software, 2018 Best Customer Service, and 2018 Expert’s Choice.

Supreme Software Award for 2018

Freshservice is known for its ITIL-aligned features like incident, problem, change and release management. There are also plenty of other features, like asset discovery and management, multi-channel support, and powerful automation. Awarded only to the top B2B products in the industry, the Supreme Software Award is a testament to our vast knowledge of the IT Service Management domain, and how we’ve established ourselves as thought leaders in the industry. It also highlights how our powerful, easy-to-use IT helpdesk software is providing immense value for money to our users.

Best Customer Service for 2018

In the highly customer-centric world of IT service management, quality customer service is indispensable. The Best Customer Service Award showcases how we’ve mastered this art. According to FinancesOnline’s report, Freshservice has a 97% user satisfaction rate. Our out-of-the-box capabilities, easy implementation,  key artificial intelligence (AI), and machine learning features, accelerate user adoption times. With customer experience being our prime focus, we have been awarded for delivering high-quality services to our valuable customers.

Expert’s Choice Award for 2018

After a thorough and objective evaluation by the experts at FinancesOnline, Freshservice has also bagged the Expert’s Choice Award for 2018. Being ITIL-aligned, Freshservice enables users to adopt ITSM best practices within just a few days. This, in turn, enables them to streamline their IT processes and increase the overall efficiency of their IT helpdesk. Here at Freshservice, we strive to wow our customers with a powerful yet easy-to-use cloud software solution.

FinancesOnline is a free platform that helps you find the best B2B & SaaS solutions according to your business needs. Their mission is to help users compare products, find reviews and reports from experts, and choose a solution for their business. We’d like to thank them for recognizing and conferring us with awards under the top categories for ITSM software. We’d also like to extend our gratitude to our valuable customers, who empower us with their continuous support. Rewards and recognition from online B2B solutions platform such as FinancesOnline keep us motivated to always strive towards perfection. Here’s to an even better 2019!

Cover Image by Sharmila

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