In this new era of remote work, employees must be able to get their work done anywhere and without interruption. While technology is paramount for enabling this, bureaucracy and inefficiencies in accessing these services continue to limit employees’ productivity. The Forrester Total Economic Impact™ Study, commissioned by Freshworks, demonstrates how Freshservice can help unlock value from your Service Management.  

This rigorous research process included stakeholder interviews with Freshservice customers, applying their real-world achievements into an economic model that quantifies the expected risks and benefits of an investment in the Freshservice platform. 

Drive improved agent productivity, IT operation efficiency, and accelerate time to value with Freshservice.

• $3.41mn total benefits

• $1.67mn productivity gain 

• Payback period of <3 months