In this new era of remote work, employees must be able to get their work done anywhere and without interruption. While technology is paramount for enabling this, bureaucracy and inefficiencies in accessing these services continue to limit employees’ productivity. The Forrester Total Economic Impact™ Study, commissioned by Freshworks, demonstrates how Freshservice can help unlock value from your Service Management.  

This rigorous research process included stakeholder interviews with Freshservice customers, applying their real-world achievements into an economic model that quantifies the expected risks and benefits of an investment in the Freshservice platform. 

Drive improved agent productivity, IT operation efficiency, and accelerate time to value with Freshservice.

  • $3.41mn total benefits

  • $1.67mn productivity gain 

  • Payback period of <3 months

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Uncover new business benefits and cost savings enabled by the Freshservice platform

How Freshservice customers are realizing a 3X return

Improved service agent and end-user productivity; improved IT operations efficiency; and retirement of legacy system

A framework for calculating what the ROI might be for your organization

Know Forrester’s methodology for determining the benefits and savings enabled by Fershservice

Incremental gains

Freshservice customers highlighted added benefits such as wide range of plug-ins and applications

Measure impact of your Service Desk operations with Freshservice


Complete the required information for the estimator tool and receive a custom analysis of the potential economic impact of deploying and using the Freshservice solution.