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Integrate IT Services and Operations

Gain end-to-end visibility across IT services, applications and infrastructure to proactively gauge the service impact of infrastructure issues and changes. Facilitate business innovation and deliver change at speed while minimizing risk

  • Codeless setup with out-of-box, ITIL-aligned ITSM modules

  • Bring IT development, operations, and support teams together

  • Eliminate service outages with integrated alert management 

  • Extend the service desk beyond IT  to business teams

  • Scale Freshservice with a growing ecosystem of marketplace apps

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Consumerize the IT service experience

Enable business-IT alignment and elevate the service experience with fast, accurate and reliable IT services to business consumers 

  • Take IT to where work happens with multi-channel service delivery 

  • Take ITSM on-the-go with mobile apps for iOS and Android 

  • Empower employees to help themselves with self-service

  • Elevate the service experience with Conversational interfaces 

  • Deliver consumer-like experiences with a unified service portal

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Boost agent productivity

Focus on strategic and business-critical IT initiatives by automating routine, repetitive tasks. Build data-driven initiatives to increase productivity and efficiency of people, process and technology

  • Build powerful automation workflows  with simple drag-and-drop actions 

  • Foster agent collaboration with  'Team Huddle'

  • Reduce agent workload with agent-assist bots and knowledge base capabilities 

  • Get the right information to the right people at the right time with robust reporting capabilities

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Top Rated Helpdesk Software 

The Freshservice impact on our customers

virginactive 1 virginactive 1
"We switched from Service Now to Freshservice and it's the best decision we made. Freshservice is the ITSM tool of the future. It's easy to use and even easier to implement. We had so many complicated workflows and useless background information. We managed to move all the data to Freshservice and organise it in a month."
veeva 1 veeva 1
"Veeva's teams are able to resolve issues in less than 4 hours with more visibility into end-users’ issues in Freshservice.”
m csaatchi m csaatchi
“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is ideal.”
kc 1 kc 1
"Before Freshservice we utilized an antiquated Service Desk system that was inflexible and unreliable. With Freshservice, we now have a robust system that both our users and techs enjoy using, with advanced reporting and automation features. It's a great solution that's always evolving."
georgetown 1 georgetown 1
"We are sold on FreshService! While we initially purchased it as ITSM product, we have since migrated legacy websites into Service Request Forms and have brought on Finance, HR, Reporting and Data Management into the fold."
wachter wachter
"Freshservice is a great product for implementing ITIL and ITSM processes, but it has also been a great tool for our non-IT departments to automate and coordinate better service to all employees. Marketing, sales, HR and fleet management are now using Freshservice to run internal operations; and they're loving it!"