Join over 40,000 customers in using Freshworks to drive digital transformation

Integrate IT Services and Operations

Gain end-to-end visibility across IT services, applications and infrastructure to proactively gauge the service impact of infrastructure issues and changes. Facilitate business innovation and deliver change at speed while minimizing risk

  • Codeless setup with out-of-box, ITIL-aligned ITSM modules

  • Bring IT development, operations, and support teams together

  • Eliminate service outages with integrated alert management 

  • Extend the service desk beyond IT  to business teams

  • Scale Freshservice with a growing ecosystem of marketplace apps

Consumerize the IT service experience

Enable business-IT alignment and elevate the service experience with fast, accurate and reliable IT services to business consumers 

  • Take IT to where work happens with multi-channel service delivery 

  • Take ITSM on-the-go with mobile apps for iOS and Android 

  • Empower employees to help themselves with self-service

  • Elevate the service experience with Conversational interfaces 

  • Deliver consumer-like experiences with a unified service portal

Boost agent productivity

Focus on strategic and business-critical IT initiatives by automating routine, repetitive tasks. Build data-driven initiatives to increase productivity and efficiency of people, process and technology

  • Build powerful automation workflows  with simple drag-and-drop actions 

  • Foster agent collaboration with  'Team Huddle'

  • Reduce agent workload with agent-assist bots and knowledge base capabilities 

  • Get the right information to the right people at the right time with robust reporting capabilities

Top Rated Helpdesk Software 

The Freshservice impact on our customers