Freddy AI for CX
Effortlessly deliver great customer experiences with Freddy AI.
Take a live tour of Freshservice in 30 minutes
Gain end-to-end visibility across IT services, applications and infrastructure to proactively gauge the service impact of infrastructure issues and changes. Facilitate business innovation and deliver change at speed while minimizing risk
Codeless setup with out-of-box, ITIL-aligned ITSM modules
Bring IT development, operations, and support teams together
Eliminate service outages with integrated alert management
Extend the service desk beyond IT to business teams
Scale Freshservice with a growing ecosystem of marketplace apps
Enable business-IT alignment and elevate the service experience with fast, accurate and reliable IT services to business consumers
Take IT to where work happens with multi-channel service delivery
Take ITSM on-the-go with mobile apps for iOS and Android
Empower employees to help themselves with self-service
Elevate the service experience with Conversational interfaces
Deliver consumer-like experiences with a unified service portal
Focus on strategic and business-critical IT initiatives by automating routine, repetitive tasks. Build data-driven initiatives to increase productivity and efficiency of people, process and technology
Build powerful automation workflows with simple drag-and-drop actions
Foster agent collaboration with 'Team Huddle'
Reduce agent workload with agent-assist bots and knowledge base capabilities
Get the right information to the right people at the right time with robust reporting capabilities
Gartner Peer Insights Customers' Choice for ITSM Tools
SDI Award for Best Implementation for 2 successive years
Gartner Magic Quadrant
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