Empower your support teams with Freddy AI

Lower handle times

Lower  handling time significantly with  intelligent classification and prioritization  based on predicted ticket field values  

Enhance agent productivity

Ease your agent’s workload and improve their productivity by automatically classifying tasks and incidents at scale.   

Safeguard SLAs

Reduce distractions and boost agent morale, with Freddy  keeping a tab on ticket escalations and analyzing customer responses

Maximize agent productivity

One of the biggest advantages of AI is that it helps you be proactive. The field suggester feature in Freshservice uses AI to create a prediction model based on previous tickets in a service desk and uses the model to predict field values such as category, group, type, etc. for every incoming ticket. This saves 35% of agents’ time allowing them to focus on other important issues.

Stay on top of your tickets

Out-of-office messages and generic responses such as ‘thank you’ often reopen tickets and mess with metrics. Not anymore!  “Thank you detector” powered by Freddy uses AI to analyze responses to incoming tickets and only reopens tickets that require further help. 

Try the Thank you detector  →

Ask and you shall receive

Searching for the right metric from a huge pile of existing reports in a service desk is always tedious. But we’ve changed the game. The Natural Language Processing (NLP) engine allows you to ask for metrics in plain English and Freddy will fetch them in the form of reports, tables, etc.