Freddy AI for CX
Automate with AI across the CX lifecycle to build effortless customer experiences.
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Empower your agents with intelligent recommendations, and free up their valuable time, with Freddy AI
Lower handling time significantly with intelligent classification and prioritization based on predicted ticket field values
Ease your agent’s workload and improve their productivity by automatically classifying tasks and incidents at scale.
Reduce distractions and boost agent morale, with Freddy keeping a tab on ticket escalations and analyzing customer responses
One of the biggest advantages of AI is that it helps you be proactive. The field suggester feature in Freshservice uses AI to create a prediction model based on previous tickets in a service desk and uses the model to predict field values such as category, group, type, etc. for every incoming ticket. This saves 35% of agents’ time allowing them to focus on other important issues.
Out-of-office messages and generic responses such as ‘thank you’ often reopen tickets and mess with metrics. Not anymore! “Thank you detector” powered by Freddy uses AI to analyze responses to incoming tickets and only reopens tickets that require further help.
Try the Thank you detector →
Searching for the right metric from a huge pile of existing reports in a service desk is always tedious. But we’ve changed the game. The Natural Language Processing (NLP) engine allows you to ask for metrics in plain English and Freddy will fetch them in the form of reports, tables, etc.
“The promise of AI/ML capabilities and advanced analytics across multiple modules is an exciting future to be a part of”
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