Bridging silos and extending the benefits of ITSM to the lines of business, Enterprise Service Management (ESM) helps organizations achieve operational efficiencies and deliver exceptional employee experiences.
The new Forrester Wave™: Enterprise Service Management, Q4 2021 names Freshworks a strong performer in this category. Forrester has recognized Freshworks for making the tool easy to use and allowing customers to fill capability gaps through our ecosystem rapidly.

Download the report to learn:

1) Key considerations for selecting an ESM solution

2) Evaluation and analysis of top ESM vendors. 

3) Why Forrester ranks Freshworks as a strong performer 

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Uncover new business benefits and cost savings enabled by the Freshservice platform

How Freshservice customers are realizing a 3X return

Improved service agent and end-user productivity; improved IT operations efficiency; and retirement of legacy system

A framework for calculating what the ROI might be for your organization

Know Forrester’s methodology for determining the benefits and savings enabled by Fershservice

Incremental gains

Freshservice customers highlighted added benefits such as wide range of plug-ins and applications

Measure impact of your Service Desk operations with Freshservice


Complete the required information for the estimator tool and receive a custom analysis of the potential economic impact of deploying and using the Freshservice solution.