For your Customers
For your Employees
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
Bridging silos and extending the benefits of ITSM to the lines of business, Enterprise Service Management (ESM) helps organizations achieve operational efficiencies and deliver exceptional employee experiences.
The new Forrester Wave™: Enterprise Service Management, Q4 2021 names Freshworks a strong performer in this category. Forrester has recognized Freshworks for making the tool easy to use and allowing customers to fill capability gaps through our ecosystem rapidly.
Download the report to learn:
1) Key considerations for selecting an ESM solution
2) Evaluation and analysis of top ESM vendors.
3) Why Forrester ranks Freshworks as a strong performer
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How Freshservice customers are realizing a 3X return
Improved service agent and end-user productivity; improved IT operations efficiency; and retirement of legacy system
A framework for calculating what the ROI might be for your organization
Know Forrester’s methodology for determining the benefits and savings enabled by Fershservice
Freshservice customers highlighted added benefits such as wide range of plug-ins and applications
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