“We use the chatbot to assist agents today and were surprised at how much context it could natively bring into the conversation.”

Chatbots augment IT help desk and operations activities by automating tasks and providing self-service facilities for both employees and operations personnel. Help desk ticket deflection, faster resolution of issues, and improved user experience are some of the benefits that organizations can realize from effective chatbot implementations.

Infrastructure and operations (I&O) pros can use this report to select the right partner for their chatbots for IT operations needs.

Download the report to learn:

1)  Key considerations for selecting a chatbot for IT operation automation

2)  Findings on each of the vendors scored against 10 criteria

3)  Why Forrester named Freshworks a strong performer among the top emerging IT chatbots and virtual agents

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Uncover new business benefits and cost savings enabled by the Freshservice platform

How Freshservice customers are realizing a 3X return

Improved service agent and end-user productivity; improved IT operations efficiency; and retirement of legacy system

A framework for calculating what the ROI might be for your organization

Know Forrester’s methodology for determining the benefits and savings enabled by Fershservice

Incremental gains

Freshservice customers highlighted added benefits such as wide range of plug-ins and applications

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