All Features IT Service Management

Integrated Service Channels

Deploy customer-grade employee experiences with Freshservice. Integrate with your collaboration tools such as MS Teams and Slack to provide modern support, leverage AI to deflect tickets, encourage self-service, and deliver delight to all your employees.

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Incident Management

Go beyond basic routing by leveraging first-in-class AI to ensure speedy service delivery. Give your IT technicians the tool that is built with a focus on user experience.

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Service Request Management

Extend your service catalog beyond IT to support powerful workflows. Leverage Freshservice Orchestration Center to automate processes across multiple systems. Reduce manual work and ensure speedy service delivery.

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Problem Management

Follow industry best practices to document root causes and deploy solutions. Leverage powerful automations to communicate, remediate issues rapidly, and prevent incidents from happening in the future

More about Problem Management →  

 

Change and Release Management

Understand the full impact of changes with integrated Change Management. Pull in contextual information from CMDB and service desk to plan, leverage change automations to speed up change processes, and streamline the entire release process to mitigate risk.

 More about Change Management →  

The Freshservice Advantage

Robust Automations

Eliminate repetitive tasks and manual processes that lead to productivity hurdles for your IT team and drive service efficiency using no-code workflows and powerful automations.

Intelligent Service Management

Leverage the power of our enterprise-grade AI engine—Freddy by making smarter service desk decisions, increasing agent productivity, and elevating employee experiences.

Extensible Platform

Create out-of-the-box-connectors, SDKs, and API configurations to scale without dependency on our integrated Marketplace and Neo Platform.

Don't just take our word for it

ITSM Tools

Learn what Gartner has to say about the youngest tool on the Magic Quadrant

308% ROI

Learn about how customers realize their ROI by using Freshservice

Leverage the full power of the Freshworks platform

Context Driven Analytics
Custom App Platform
Scalable Cloud
Mobile App
Secure Cloud
Extensible App Marketplace