All features IT Service Management

Incident management

Empower end-users to raise service requests/ tickets with a multi-channel service platform 

Categorize and prioritize tickets with intelligent automation

Speed up resolution time and improve service quality with Knowledge Base

Read more about Incident Management →  

Problem Management

Minimize the impact of disruptions and speed up problem remediation by isolating problems, linking them to previous or existing incidents, performing root cause analyses based on the visual timeline of events

Publish workarounds and fixes on Knowledgebase to avoid repeat incidents, speed up restoration, minimize impact, and  improve service quality

More details on Problem Management →  

 

Change & Release Management

Visualize change-impact easily by leveraging our integrated configuration and asset management capabilities, that identifies associated CIs and asset relationships, to make informed IT change decisions and improve change rollout efficiency with controlled IT Change Management.

Streamline the entire release process by easily documenting build and test plans, and mitigating risks using data provided by the integrated incident, problem, and change management modules.

Read more about Change Management →  

Request Management

Simplify access with a unified service portal for all service requests, use Automation workflows to speed up service request fulfillment efficiently and streamline service delivery

Offer end-users the choice to self-serve and personalize the end-user experience and enable smooth discovery by customizing service item visibility based on departments or teams.

More on Request Management →  

Reporting and Analytics

Gain full transparency and insights into all processes and services, with built-in dashboards and analytics capabilities.

Monitor service desk performance and improve service delivery with predefined and custom reporting capabilities configurable based on roles.

More on Reporting →