Freddy AI for CX
Effortlessly deliver great customer experiences with Freddy AI.
Consolidate and streamline all IT services with out of the box ITIL-aligned service management software
Empower end-users to raise service requests/ tickets with a multi-channel service platform
Categorize and prioritize tickets with intelligent automation
Speed up resolution time and improve service quality with Knowledge Base
Read more about Incident Management →
Minimize the impact of disruptions and speed up problem remediation by isolating problems, linking them to previous or existing incidents, performing root cause analyses based on the visual timeline of events
Publish workarounds and fixes on Knowledgebase to avoid repeat incidents, speed up restoration, minimize impact, and improve service quality
More details on Problem Management →
Visualize change-impact easily by leveraging our integrated configuration and asset management capabilities, that identifies associated CIs and asset relationships, to make informed IT change decisions and improve change rollout efficiency with controlled IT Change Management.
Streamline the entire release process by easily documenting build and test plans, and mitigating risks using data provided by the integrated incident, problem, and change management modules.
Read more about Change Management →
Simplify access with a unified service portal for all service requests, use Automation workflows to speed up service request fulfillment efficiently and streamline service delivery
Offer end-users the choice to self-serve and personalize the end-user experience and enable smooth discovery by customizing service item visibility based on departments or teams.
More on Request Management →
Gain full transparency and insights into all processes and services, with built-in dashboards and analytics capabilities.
Monitor service desk performance and improve service delivery with predefined and custom reporting capabilities configurable based on roles.
More on Reporting →
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