Let users raise tickets via email, self-service portal, phone, or in person. Track, prioritize, assign, and automate resolution processes to drive service desk efficiency.Read more about Incident Management
Our software lets you set multiple SLA policies to create task deadlines based on different business hours or ticket categories. Now, you can resolve tickets based on priority, and automate escalation rules to communicate violations within the service desk.More on SLA
Create solutions for your incidents, automatically convert them to knowledge base articles, and improve service desk productivity by setting canned responses for similar requests.Read more about Knowledge Management
Install the user-friendly service catalog module to offer multiple services for different departments, so employees can use the service desk to quickly place and receive requests for items and services.Explore Service Catalog
Configure your service desk software to automate repetitive tasks, cutting down on manual effort. Send for approvals and prioritize, categorize, assign and close tickets, all while notifying agents and users automatically.More on Automations
Enable users to look up solutions from the knowledge base, and let them raise requests directly from your service desk’s support portal, which can be customized to reflect your brand's identity.Read more about Self service
A chat-like UI to collaborate with your teammates and discuss about tickets.
Simply @mention to add agents to the chat. Highlight a portion of the ticket information and discuss about it with your team. Reply to a specific message for better context. Huddle and close tickets sooner.Read more about Self service