New-gen project management for modern IT teams
Bring IT service and project management together to deliver consistent business results with Freshservice
Integrated project management and ITSM
With the ability to create new projects from scratch or from tickets (both incident and service requests), changes, or problems, you can plan all your IT project initiatives within the service desk.
Automate project and project tasks with Workflow Automator. Create a project or task based on specific triggers and conditions in your service desk.
Flexibility to run projects using any methodology
IT project management needs to be flexible to manage different types of projects with various complexities. You decide how you want to work.,
No need to force-fit your teams to follow one process. You have the flexibility to run projects in an agile, waterfall, or hybrid mode.
Modern views to plan and execute projects better
There is no one-size-fits-all approach to project management. Everyone is different, and everyone on your project team will do things a little differently.
New-gen IT project management comes with multiple modern views. Team members can visualize, slice, and dice the same set of tasks into a timeline (Gantt), kanban, task list, or group views.
Manage software projects end-to-end
IT teams can leverage out-of-the-box capabilities for managing end-to-end software development life cycle activities with Freshservice IT project management software. Built-in roadmap, backlog – sprints, and versions allow you to roll out software projects on time.
The new-gen IT project management offers robust bug tracking & test management capabilities to ensure that all your internal systems work fine after a new build or a change is rolled out.
Actionable insights & reports
Gain a consolidated view of projects across teams with project analytics. Customize and build your reports in the way you want them, with minimal effort. You have the flexibility to pick the metrics you want to track.
Combine the power of Slack & Freshservice
If your team is already using Slack, why not bring your Freshservice projects into the tool too?
IT agents can now seamlessly collaborate on project tasks with context from the choice of their tool, either Slack or Freshservice. Messages sent on Slack get synced to Freshservice and vice versa thus providing the user’s flexibility to discuss, wherever they are.
Project management for non-agents
Many times, projects include tasks that involve stakeholders from outside of IT (Finance, approvers, or business stakeholders), who are primarily not part of the service desk.
New-gen IT project management comes with project management-only licenses that teams can purchase at an additional cost.
Monitor and manage resource workload
Monitor workload easily with a complete overview of all the work assigned to your project members. Track their availability to plan incoming projects better and manage their assignments with ease to ensure balanced workload levels and timely completion of work.
Additional features
Customization
Project templates
Collaboration
Cross-project views
Time tracking
Integrations
Sign up for Freshservice IT Project Management Solution today
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