Accelerate IT management & transformation with an automated CMDB
Freshservice automated CMDB delivers comprehensive insights into assets, dependencies & configurations to drive smarter IT management across your entire estate.
Book a demo
Gain insights beyond mere asset inventory to understand workflows & dependencies
Powered by the most comprehensive discovery and dependency mapping solution, accurate, up-to-date Configuration Item (CI) data flows into your ITSM, empowering your teams to make data-driven decisions, pinpoint root causes and accelerate resolution time.
Visualize upstream and downstream dependencies to prevent change-related risks
Confidently manage change with full visibility into dependencies. Freshservice CMDB’s topology maps and dashboards provide clear insights into relationships, minimizing risks, and preventing conflicts.
Streamline audits and ensure compliance 24/7 with an accurate, up-to-date CMDB
Accurate, up-to-date, clean data simplifies audits with one-click report generation. The comprehensive inventory of on-premises and cloud resources helps to maintain security, meet regulatory requirements, and minimize the risk of fines or breaches.
Get the most accurate CMDB with powerful discovery, dependency mapping and analytics
Freshservice’s CMDB is powered by the most powerful automated discovery, dependency mapping, and analytics—ensuring data accuracy and full IT stack visibility.
Gain full confidence in CMDB accuracy with comprehensive automated discovery
Unlock full visibility and control with automated discovery across hardware, software, legacy systems, network and end-user devices, storage, and cloud resources to streamline operations, reduce risks, and improve decision-making.
Explore more capabilities
Automate, streamline, organize, and get more done—faster and easier than ever before.
IT service management
Seamless service management, efficiency with AI and automation, and insights for managers.
IT asset management
See it all in real-time: Hardware, software, SaaS in an auto-updating CMDB.
IT operations management
Consolidate, collaborate, and resolve fast with a unified solution, with AI to give you a boost.
Frequently Asked Questions
What is a Configuration Management Database (CMDB)?
A CMDB is a centralized repository for tracking and managing IT assets and their relationships, from hardware to software. It helps teams manage infrastructure, make informed business decisions, and ensures security and compliance across IT systems.
What is the difference between a CMDB and an asset catalog?
A CMDB tracks configuration items (CIs) and their relationships, offering deeper insights into dependencies and impacts. An asset catalog, on the other hand, focuses on tracking individual assets like hardware and software without mapping their relationships.
What is the difference between a Configuration Item (CI) and an asset?
A CI in a CMDB has more technical, operational, and relationship data associated with it, while an Asset in an Asset catalog focuses on financial, ownership, and inventory management aspects.
How does a CMDB enhance IT Asset Management (ITAM)?
A CMDB enhances ITAM by centralizing assets, dependencies, and financial data in one place. With always-fresh, accurate data, it eliminates overlap, streamlines management, and provides a single source of truth for better decision-making and efficiency.
What are the benefits of a CMDB for ITSM?
According to ITIL, a CMDB is the core of ITSM—you can't have ITSM without it. Integrating CMDB with ITSM centralizes asset data, streamlines service management, speeds issue resolution, improves forecasting, and enhances workflows for smarter decision-making.
How does a CMDB strengthen compliance?
IT teams face annual audits—finance, security, risk, and compliance. A CMDB delivers up-to-date asset and software inventory, streamlining audits, tracking software, identifying vulnerabilities, and assigning risk owners efficiently.
What are the benefits of a CMDB for DevOps teams?
DevOps teams can use a CMDB to gain visibility into infrastructure dependencies, streamline CI/CD workflows, and reduce risk with accurate data across hybrid environments. This enables faster troubleshooting, improved collaboration, and better release management.
Sign up for your free trial today
14-days. No credit card required. No strings attached.