For your Customers
For your Employees
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
Build a backbone of infrastructure information to plug a single source of truth into your asset and service management processes.
Native automated discovery
Automatically capture and update accurate asset information in real-time using native discovery tools with Multi-OS support. Use the Discovery Probe to scan all assets in your network and the Discovery agent to capture real-time asset information.
Schedule automatic scans across your network to periodically update asset information and meaningfully manage them by capturing asset dependencies. Build other sources of truth like product and vendor catalogs to create an integrated information system about all entities associated with assets.
A single source of truth
Build a multi-source CMDB for all your hardware, software, and SaaS using our out-of-the-box native discovery solutions and real-time connectors with leading discovery solutions, identity providers, and endpoint management tools.
Our integrations include connectors with Device42, JAMF, SCCM for auto-discovery, Intune for Mobile Device Management, VMware, AWS cloud, and Azure Cloud for cloud discovery, and a suite of identity providers and SaaS applications for SaaS discovery.
Centralized asset hub
Discover and manage your complete infrastructure information within Freshservice to plug a single source of truth about your assets into your service delivery processes.
Using native discovery solutions and connectors with leading discovery solutions, Freshservice lets you discover all types of assets ranging across Hardware, Non-IT assets software, SaaS, cloud services, virtual machines, and much more.
Non-IT assets discovered
Every organization has a slew of non-IT assets that need to be actively managed in the inventory. With Fresheservice’s mobile application, make inventory management easy by scanning these devices on the go.
Discover your non-IT assets at ease by leveraging the Freshservice mobile app to scan barcodes and QR codes and manage them actively right within Freshservice’s inventory.
Complex infrastructure discovered
Integrate with Device42 to build an advanced CMDB with automatic, continuous, and meaningful discovery of complex infrastructure and their relationships for high-precision service management and delivery.
With the advanced and automated discovery and relationship mapping, manage legacy infrastructure, modern on-premise infrastructure, virtual environments, and cloud environments. Build a self-documenting CMDB with real-time discovery of device data and the granular dependencies between them.
Explore Device42 Integration
Freshservice is listed amongst Top-Rated IT Asset Management solutions with a TrustRadius Score of 8.8/10.
With real-time visibility into your asset data in a single pane, improve your service delivery and asset management processes.
Mitigate risks by maintaining a complete record of all changes and upgrades happening to your infrastructure.
With periodic scans and automatic discovery, ensure that the asset data available gives you a real-time slice of your asset states.
Build a centralized hub to discover and manage your infrastructure with an extensible solution that perfectly integrates into your ecosystem.
Integrate with discovery tools, end-point solutions, and patch management solutions from our growing marketplace of 250+ apps.
Automate processes across your tools and servers, and perform actions directly on them.
Discover your SaaS estate and optimize usage with our suite of integrations with identity providers and SaaS applications.
Supervise and proactively maintain your digital infrastructure’s health by integrating with any monitoring tool.
“It took us only 6 months from ideation to implementation of Freshservice. The IT team at Bracknell improved the way assets were discovered, tracked, and managed. This has allowed for easier identification of problematic assets and quicker repairs.”
“To better identify assets impacted during an incident, problem or change, the team integrated their 20,000+ assets to manage and track them through their lifecycle- from acquisition to expiration.”
“The team could focus on setting modules like Change Management and Asset Management in place, using the CMDB to efficiently assess, plan and develop contingencies for organization-wide system changes.”
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