For your Customers
For your Employees
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
Control costs and improve asset life using an integrated and automated solution to manage assets from procurement to retirement
High-precision service delivery
With asset information forming the backbone of your service delivery engine, seamlessly fulfill service requests in a single click.
Set up touchpoints for your employees using the service catalog and empower asset managers to provision assets with complete visibility into stock and license availability.
Explore Service catalog
Integrated asset procurement
A unified solution to set up your purchase processes with seamless approval tracking, integrated service request fulfillment, and one-click inventory replenishment.
Eliminate the need to hop between multiple tools to manage your contracts and licenses and effectively plan for your future renewals.
Explore Purchase order management | Contract management
Get a real-time view of your infrastructure with an auto-updating CMDB that can discover and manage assets ranging across cloud and on-premises environments.
With automatic discovery methods and activity logs on your asset usage, get a real-time snapshot to monitor and manage your asset changes from procurement to retirement.
Explore Automated Discovery | CMDB
Improve asset life
Proactively maintain your assets using real-time integrations with leading patch management, endpoint management, and mobile device management tools.
Stay on top of your asset utilization with complete activity logs and fix usage issues that come your way with a tightly coupled service delivery solution to manage incidents, problems, and changes. Optimize software usage with insight-driven actions.
Empower your asset managers to eliminate rote, manual processes across your assets’ lifecycle by automating and performing actions directly on the tools you use with the orchestration center.
Asset analytics enables your asset managers to decide when an asset should be retired or repaired with insights about associated incidents, problems, and changes. Make informed decisions by forecasting IT costs with complete visibility into purchases, contracts, and SaaS spending.
Explore Orchestration Center | Analytics
Freshservice is listed amongst Top-Rated IT Asset Management solutions with a TrustRadius Score of 8.8/10.
Establish central, automated governance processes to reduce risks and to improve service delivery.
Extend your asset’s life by proactively staying on top of asset maintenance and usage optimization efforts
Maximize your profits on asset investments by improving asset life, reducing risks, and forecasting costs accurately.
Build a centralized hub to discover and manage your infrastructure with an extensible solution that perfectly integrates into your ecosystem.
Integrate with discovery tools, end-point solutions, and patch management solutions from our growing marketplace of 250+ apps.
Automate processes across your tools and servers, and perform actions directly on them.
Discover your SaaS estate and optimize usage with our suite of integrations with identity providers and SaaS applications.
Supervise and proactively maintain your digital infrastructure’s health by integrating with any monitoring tool.
Watch our webinar on how you can manage your asset lifecycles end-to-end in Freshservice.
“It took us only 6 months from ideation to implementation of Freshservice. The IT team at Bracknell improved the way assets were discovered, tracked, and managed. This has allowed for easier identification of problematic assets and quicker repairs.”
“To better identify assets impacted during an incident, problem or change, the team integrated their 20,000+ assets to manage and track them through their lifecycle- from acquisition to expiration.”
“The team could focus on setting modules like Change Management and Asset Management in place, using the CMDB to efficiently assess, plan and develop contingencies for organization-wide system changes.”
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