Keep Your Service Desk Secure With Access Controls

Define responsibilities for agents across teams and grant them access to only what they need to perform their jobs

Regulate the actions your agents can perform

Provide your agents with the optimal level of control within the service desk. Help your service desk admins save time and the hassle of defining permissions and responsibilities pertaining to each role by using out-of-the-box roles

Create customized roles based on your organization’s needs

Create custom roles for different agent personas and grant them varying degrees of access that meet their specific needs as well as the requirements of your organization. Get fine-grained control over the specific actions that agents can perform across different modules

Improve collaboration across teams

Add agents from other teams as ‘Observers’ to a group. You can allow them access to the group’s tickets for cross-functional activities while preventing anyone from assigning them tickets or tasks that are owned by the group

Restrict user actions to specific sets of data

Grant agents access to only the tickets and other data that they need to work or collaborate on. This will help prevent tampering of any sensitive information.

Keep Your Service Desk Secure With Access Controls

Regulate the actions your agents can perform

Create customized roles based on your organization’s needs

Improve collaboration across teams

Restrict user actions to specific sets of data

Perks of an advanced access control system

Easy to Configure

Effective Collaboration

Fine-grained Access Control

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