Set up an IT system that’s simple, efficient, runs like clockwork and is completely personalized to your company’s needs.More on IT Service Desk
Resolve tickets raised via email, self-service portal, phone, or in person. Track, prioritize, assign, and automate resolution processes to drive efficiency.
Create solutions for your incidents, automatically convert it to knowledge base articles, and improve productivity by responding to similar requests with canned responses.
Set up simple automation functions as well as leverage the built-in capabilities to handle all your manual efforts. Prioritize, categorize, assign and close tickets, send for approvals, and notify agents and users automatically.
Intuitive systems that automate mundane tasks, let you plan and track effectively, and keep the whole team on the same page.More on ITSM
Isolate problems, link it to existing or past incidents, perform root cause analyses with Freshservice's timeline of events, and minimize disruptions to the business.
Streamline individual and team workflow and easily collaborate with teammates and across teams in real-time.More on Project Management
Manage projects by organizing them into tasks and nested subtasks, and easily assign them to individual owners. Collaborate and discuss, attach files for context, view dependencies, and use the activity log to monitor progress.
Gain complete visibility into all your projects at a glance with our simplified dashboard that shows real-time progress. View all the details you need, keep track of the project timeline, and be notified of deadline violations with our tracking indicator.
Track and manage all your assets, tickets, and changes within the single system of your service desk. Plan projects better with integrated modules, and manage all their dependencies and relationships from the single window of your portal.
A comprehensive range of asset management features lets you never lose track of an asset or forget to renew a contract again.More on Asset Management
Keep track of all your IT and non-IT assets in stock or in use. Be it contracts, hardware, software, and other configuration items, evaluate their values, and plan purchases with up-to-date information of all assets.
Maintain a complete repository of all the assets in the organization with in-depth visibility into how they are connected to each other. Easily identify critical assets, and analyze the impact of incidents and changes.
Advanced metrics give you constant insight that lets you improve performance, identify problems, and plan based on successes.More on Service Desk Reporting
Generate pre-defined reports for incidents, changes, and assets using various filters, or choose from our curated reports. Easily identify bottlenecks, plan your purchases, and schedule reports to be shared.
Easily organize yours insights into tailored reports to stay on top of SLAs and service desk performance. View real-time data as presentations or schedule periodic email reports.
View reports based on their impact, group, type, association, or department to easily monitor service desk performance, identify problems, and make decisions within the business.
A data visualization engine automatically recommends the optimal way to present your data. Alternatively, you can browse interactive visualizations with Smartboards. Easily break down insights, plan better, and improve your performance.
Ask questions about your service desk data instantly using the Natural Language Querying engine. Build custom visualizations, add filters, and even ask questions using a search bar. No training required.
Effectively engage with prospects with smart email insights and integrated telephonyRead more
Freshservice's array of third-party integrations let you use your favorite apps to manage your service desk.Read more
The iOS and Android apps let you provide end-to-end support within teams, view daily tasks, and remotely manage incidents, changes, service requests, and assets.Read more
The exclusive integrated game mechanics transform your internal service desk.Read more
Ensure only employees can sign in to your service desk by whitelisting specific IP addresses. We extend our policies to physical, application, data, operational, and regulatory compliance.