The countdown to SITS16 begins

The ITSM Show 2016, SITS 16, is right around the corner and we’re going to be there at stand #700 through both days – which is just tech-speak for an opportunity to network, learn about ITSM trends, and of course, be merry with a little bit of hoppy juice. And just for you, we have lined up a couple speaking sessions by some brilliant ITSM minds betwixt Freshservice’s much-awaited after-party.

We’ll be flaunting what we do best – showing you how ITSM best practices can be used to support all business functions. We’re also pretty excited to get the chance to meet over 4000 professionals from 200 different products and services in the ITSM industry. The best part about the service desk show? It’s free for all!

Did you know that 52% of service desk professionals are struggling with their current tool? Check out Stephen Mann and Simon Johnson’s session, “Life on the service desk in 2016 and how to improve it,” on Friday, June 8, at 2.30 pm. The duo will be talking about the recent joint research conducted by SDI and Freshservice, and providing guidance on reducing service desk pain and improving IT support operations. Don’t forget to pick up your copy of the report after the session to learn more about where service desks are headed.

It’s all fun and games after Day 1 at the service desk show. Grab your free entry passes to the happy hour at Freshservice’s stand, hop on our rickshaw after the event and ride to our party in style.

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Mingle and be merry with all fellow service management geniuses over authentic craft beer and Wagyu super-beef – all on the house.

If you can wake up the next morning and beat the hangover, don’t miss out on our next speaking session by Freshdesk’s COO Nishant Rao, “Viewing IT support through a customer service lens,” on Thursday, June 9, at 12.30 pm and learn about implementing external customer service best practices in internal IT support so you can improve your customer experience.

That pretty much covers what we’re going to be up to at the show. A quick glance at our schedule so you can add to your agenda:

June 8, 2.30 pm – 3.10 pm: Life on the service desk and how to improve it by Stephen Mann and Simon Johnson

June 8, 4 pm – 9 pm: Freshservice Happy Hour party at The Printworks Club (Don’t forget your passes)

June 9, 12.30 pm – 1.10 pm: Viewing IT support through a customer service lens by Nishant Rao

We can’t wait to see you at SITS16. It’s time to discover new tools, skills, make new friends, and have some serious ITSM fun! Tweet with #ITisBrewtiful and tell the world why you’re going to be at the party.

Oh, and if you aren’t already on board Freshservice, try us out for free and enjoy simplicity in work-life.