Meet and greet Freshservice at SITS17

It’s that time of the year again when we get out the authentic craft beer and Wagyu burgers for some serious ITSM talk. Freshservice will be at SITS 2017 in London on June 7-8 at stand #700 with over 70 other leading ITSM offerings. And this time, we’ll be showcasing our much-awaited additions to the product – integrated project management, advanced analytics, and the all new intuitive mobile app. Between that and some insightful workshops, hop on our rickshaw to attend our annual happy hour party at the end of Day 1.

The UK’s leading service desk and IT support show will be exhibiting over 200 products with over 3500+ IT professionals sharing ITSM experiences and practical advice and is free to attend for all. We’re kicking off Day 1 with a speaking session about hacking your way to increasing self-service adoption, “Think like a growth hacker,” delivered by Narain Muralidharan, our Product Marketing Manager, between 9:30 and 10:10 am in Theatre 3.

For insights into successful ITSM implementation, check out a workshop at our stand by Grant Harris, IT Director, Western Sussex Hospitals NHS Foundation Trust – his own won him the Best Implementation of an ITSM Solution Award in the SDI IT Service & Support Awards 2017.

After all the knowledge-sharing, join us at the happy hour party on Wednesday, June 7 between 4 and 8 pm to network with some of the best minds in the ITSM world. Grab your free pass at the Freshservice stand and get on the party rickshaw right outside the venue.

If you’re looking for practical tips to create an all-round better service desk experience, drop by our stand on Thursday, June 8 between 2.30 and 3.10 pm as Sanjeev NC, Freshservice’s product consultant, shows you how a few simple changes to IT operations can improve both agent and end-user experience. to create an all-round better service desk experience.

Freshservice-SDI: A view from the frontline 2017

We’ve also collaborated with SDI on an in-depth report, “Life on the Service Desk,” a copy of which you can pick up from our stand at SITS for insights into the influence of artificial intelligence in IT service management, along with the increased prevalence of trends like self-service and automation. Our survey, this spring, looks at the daily frustrations and challenges faced by professionals with regard to ITSM tools and vendor relations – and most importantly, the kind of changes they want to see in the coming year.

A quick glance at our schedule so you can add to your agenda:

Wednesday, June 7, 9.30 am – 10.10 am: Think like a growth-hacker by Narain Muralidharan

Wednesday, June 7, 9.30 am – 10.10 am: Successful ITSM implementation by Grant Harris
Wednesday, June 7, 4 pm – 8 pm: Freshservice Happy Hour party at The Printworks Club Thursday, June 8, 2.30 pm – 3.10 pm: Improving the service desk experience by Sanjeev NC

We can’t wait to meet you at #SITS17 – drop by our stand #700 to talk to us about Freshservice and more.