Make IT matter at Refresh:IT

November is here, which means our very first conference, Refresh:IT, is right around the corner. In combination of India being the largest exporter of information technology services, and the current need to get the most out of digital transformation in the workplace, service management is becoming more and more relevant today.

With that in mind, Freshservice is hosting its first-ever ITSM conference, Refresh:IT, in one of India’s major IT hubs, Bengaluru, on Wednesday, 9th November 2016. Refresh:IT is all about making IT matter by transforming employee experience in the current digital workplace through service management. Refresh:IT will be attended by over 100 leading brands and experts from diverse sectors of the IT industry including Flipkart, Goibibo, Outlook, Times Internet, Zoomcar, KPMG, and the like.

Knowledge and experience

Our keynote sessions centered around customer service management will be presented by some of the finest minds in the industry. A great opportunity to learn from their experiences, speakers like our very own Nishant Rao, COO of Freshdesk, will be delving into viewing IT support through a customer service lens. So if you’re looking to learn about implementing external customer service best practices in internal IT support to improve your customer experience, this one’s for you.

The session will be followed by a panel discussion about the future of the IT department in an evolving workplace. Meheriar Patel, CTO of The Mobile Store, will moderate the session which has illustrious panelists like,

  • Darshan Appayanna, Chief Information, Security & Knowledge office at Happiest Minds Technologies, 
  • Jai Thomas, Head – Service Delivery & Operations at Versé Innovation and

Combine that with a session by Gaurav Gupta, IT Director of Delhivery, on consolidation of IT and non-IT customer service management, and another talk by Venkat Balasubramanian, Senior Director of Freshdesk, about delivering value to customers through service management – you’re going to be well set for planning for 2017.


Post-conference, there will be cocktails and dinner to follow. Get your networking gear on to rub shoulders with other CIOs and IT leaders in the industry. Connect with the experts and discover all new skills and tools to redefine your IT support.

To join in the fun, simply request for an invite here, and we’ll update you with more information about Refresh: IT soon.  

A quick overview of the event:

When is it happening? Wednesday, 9th November, 2016 between 3 pm and 7 pm.

Where? Hyatt, MG Road, Bengaluru

How do I register?  Visit