Choose the best plan for your digital transformation journey

Any asset discovered by the Probe or the Agent is considered a managed asset. The same goes for assets that are added using other methods and are later updated using the Discovery Agent.

After you sign up, you get free unrestricted access to all the features available in Freshservice for 21 days. Thereafter, you can upgrade to a suitable plan.

We take security seriously. Our servers are hosted in a world class data center that is protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches. Our data center is EU-US privacy shield compliant and all Freshservice plans include SSL encryption to keep your data safe.

We accept Visa, Mastercard, Discover, American Express, and also PayPal. For annual contracts, we accept checks and online transfers in USD, EUR, GBP currencies.

Freshservice is a pay-as-you-go service and you can choose to upgrade your subscription instantly. If you wish to downgrade or cancel your subscription, you can do so at the end of your term. Click on ‘Plans & Billing’ in your Freshservice account to change your subscription details. 

Orchestration helps automate manual, error-prone, routine tasks that are spread across disparate tools by seamlessly integrating with homegrown apps as well as other popular apps for a unified, comprehensive automation engine across the org.

Freshservice’s Orchestration Center provides out of the box integrations with 3rd party applications that can be easily combined with freshservice workflows to streamline and automate frequent, repeatable processes.

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Any action taken via the App node in the Workflow Automator is classified as a transaction.

Yes. Freshservice offers discounts to non-profit organizations, educational institutions and large teams. Contact support@freshservice.com for personalized pricing.

In Freshservice, an agent can either be full-time or occasional, depending on your requirement. A full-time agent is someone who is part of your core service desk team. An occasional agent is someone who requires access to the service desk only on need-to basis. By default, Freshservice offers 3 free Day Passes at the time of sign up. For adding more occasional agents, you can purchase Day Passes starting from $1. Anybody can be added as an occasional agent, and the admin can define their role and scope of access to the service desk portal.

Freddy is a premium AI offering from Freshworks. It includes pre-trained NLP to understand frequently used IT terms and AI service bots that deliver on-demand Self Service support in channels requesters frequently use. Freddy's predictive intelligence capabilities include canned response suggestions, solution article suggestions, and ticket field predictions.

Freddy Virtual Agent in Enterprise has 2000 Freddy suggestions/month/account included in the plan. Refill packs for the Freddy Virtual Agent can be purchased at $250 for 500 Freddy VA suggestions

To know more about Freddy for Freshservice, click here.

Solution article or service item suggestion by Freshservice Virtual Agent is classified as a Freddy Suggestion. We DO NOT count the concierge queries and small talk.

If you have questions about Freshservice or the sign up process, please email us at support@freshservice.com and we will be glad to answer all your questions.