More ITSM features to enhance your service delivery
Plan releases by documenting the build and test plans, set start and end dates to update team members by creating announcements with your SaaS-based ITSM software.
Isolate problems, link it to existing or past incidents, perform root cause analysis the timeline of events of your ITIL based service management tool, and minimize disruptions to the business.
Plan, rollback changes with your cloud-based ITSM solution and let relevant members evaluate and approve changes. Analyze and mitigate risks by assessing new changes before it's rolled out.
Identify bottlenecks, make informed decisions, monitor the ITSM system performance, and improve service delivery with predefined and custom reporting capabilities.
Make work simpler with popular third-party integrations and customizable plugins so you can manage services from the single window of your Freshservice account.
Your internal ITIL helpdesk powered by Freshservice comes with Integrated game mechanics that transforms your helpdesk and makes workfun by motivating agents with rewards for tasks.