Cloud Based IT Release Management Tool

Reduce Time & Effort

Plan & document your releases; avoid costly errors & last minute panic!

Have Greater Control

Test your releases; do a thorough sandbox before moving to production.

Minimize Impact

Analyze release impact completely; know all associated CIs & look at every relationship through a magnifying glass!

More features to enhance your service delivery

Incident Management

Managing tickets and automating repetitive workflows has never been easier. The best part is, if you have a small team, you can start with the cloud based help desk support software for free, and scale up as your team grows.

Problem Management

Isolate problems, link it to existing or past incidents, perform root cause analysis the timeline of events of your online ITIL problem management software, and minimize disruptions to the business.

Change Management

Plan, rollback changes with your web-based change management solution and let relevant members evaluate and approve changes. Analyze and mitigate risks by assessing new changes before it's rolled out.

Reporting

Identify bottlenecks, make informed decisions, monitor the helpdesk support software performance, and improve service delivery with predefined and custom reporting capabilities.

Knowledge Base

Create solutions for your incidents, automatically convert it to knowledge base articles, and improve productivity by responding to similar requests with canned responses.

Gamification

Integrated game mechanics transforms the help desk to a game and makes work fun by motivating agents with rewards for tasks.

signup for free
Request Demo

Revolutionize the way you handle releases

Deployment Schedule

Easily keep track of scheduled releases to mitigate risks.

Schedule Actions

Link the associated incidents easily.

Reduce Risks

Create build and test plans before deployment

We're the highest rated, most loved Service Desk solution.

The Freshservice impact on our customers

Trusted by over 10,000 customers