More features to enhance your service delivery
Incident Management
Managing tickets and automating repetitive workflows has never been easier. The best part is, if you have a small team, you can start with the cloud based help desk support software for free, and scale up as your team grows.
Problem Management
Isolate problems, link it to existing or past incidents, perform root cause analysis the timeline of events of your online ITIL problem management software, and minimize disruptions to the business.
Change Management
Plan, rollback changes with your web-based change management solution and let relevant members evaluate and approve changes. Analyze and mitigate risks by assessing new changes before it's rolled out.
Reporting
Identify bottlenecks, make informed decisions, monitor the helpdesk support software performance, and improve service delivery with predefined and custom reporting capabilities.
Knowledge Base
Create solutions for your incidents, automatically convert it to knowledge base articles, and improve productivity by responding to similar requests with canned responses.
Gamification
Integrated game mechanics transforms the help desk to a game and makes work fun by motivating agents with rewards for tasks.
