The ITIL aligned Helpdesk Solution that understands your business

Release Management

Plan releases by documenting the build and test plans, set start and end dates to update team members by creating announcements with your online ITIL helpdesk software.

Problem Management

Isolate problems, link it to existing or past incidents, perform root cause analysis the timeline of events of your SaaS based ITIL helpdesk tool, and minimize disruptions to the business.

Change Management

Plan, rollback changes with your cloud-based ITIL helpdesk solution and let relevant members evaluate and approve changes. Analyze and mitigate risks by assessing new changes before it's rolled out.

Freshservice features to enhance your service delivery

Powerful ticketing

Resolve tickets 2x faster with Canned Responses, solution suggests, K-base, self-serve options & more.

ITIL best practices

Complete Asset, Problem, Change, Release & Knowledge Management with Integrated Game Mechanics in your internal helpdesk.

Helpdesk on Cloud

Move up from the complexities of on-premise software. Set up your service ITIL helpdesk in 2 minutes flat.

Service Catalog

Offer multiple services for various departments with the service catalog so users can place and receive requests in no time from your internal ITIL helpdesk system.

Integrations

Make work simpler with popular third-party integrations and customizable plugins so you can manage services from the single window of your Freshservice account.

Gamification

Your internal ITIL helpdesk powered by Freshservice comes with Integrated game mechanics that transforms your helpdesk and makes workfun by motivating agents with rewards for tasks.

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Everything you need for IT support

Incident Management

Collaborate with your team from a single screen and know who’s working on a ticket, its priority, and status.

Service Catalog

Check out the services offered to you, its price, ETA, and who’s working on it and place a request from the service catalog dashboard.

Asset Management

View all the assets and contracts used by the organization in a single pane, and see details like its type, location, and the person or department using it.

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