More features to enhance your service delivery
Problem Management
Isolate problems, link it to existing or past incidents, perform root cause analysis the timeline of events of your ITIL based helpdesk support tool, and minimize disruptions to the business.
Incident Management
Managing tickets and automating repetitive workflows has never been easier. The best part is, if you have a small team, you can start with the cloud based help desk support software for free, and scale up as your team grows.
Release Management
Plan releases by documenting the build and test plans, set start and end dates to update team members by creating announcements with your ITSM software.
Reporting
Identify bottlenecks, make informed decisions, monitor the helpdesk support software performance, and improve service delivery with predefined and custom reporting capabilities.
Integrations
Make work simpler with popular third-party integrations and customizable plugins so you can manage services from the single window of your cloud based change management tool.
Gamification
Integrated game mechanics transforms the help desk to a game and makes work fun by motivating agents with rewards for tasks.
