All that you need to manage your incidents
Ensure on-time resolution by setting multiple SLA policies for creating task deadlines – based on different business hours or various types of tickets and ticket groups.
Drive service improvement with built-in satisfaction survey that can be automatically sent out to employees upon ticket resolution.
Stay on top of your daily tasks by viewing them from the service desk dashboard’s calendar view. Easily manage all that’s due for the day and anything time-bound with its automatic notifications and reminders.