Stop spending thousands of dollars on training programs, professional services, and additional fees for support and renewals. With Freshservice, what you see is what you get. An out of the box, right-sized, scalable service management solution, which helps you realize rapid time-to-value, lowers your total cost of ownership, and what's more, Freshservice has a proven 308% and a payback period of less than 3 months
Ivanti Neurons® over-customization of workflows have lengthy implementation cycles of up to 6 months! On the contrary, Freshservice can be set up in days. Designed to work out-of-the-box, Freshservice does not need an army of expensive consultants to implement and maintain. We offer monthly updates and introduce new features at a quicker pace than any of our competitors.
Ivanti Neurons® ‘s UI is clunky and unappealing, making it difficult to navigate. With Freshservice, your employees get an intuitive ITSM tool that requires minimal training, leading to quick adoption for both agents and employees across the enterprise.
Freshservice's customer support model ensures you can count on us at every stage, from troubleshooting issues to providing best practices. Our technical support teams are available 24x7 to help solve your queries at no additional cost. With Ivanti, one needs to rely on their ecosystem of third-party vendors; Ivanti lacks a robust set of tools, templates, and guides to help customers on their ITSM maturity journeys.
First call resolution
70%SLAs
90%Customer satisfaction
92%
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