Join  thousands of enterprises in using Freshworks to drive digital transformation

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Integrate IT services and operations

Gain end-to-end visibility across IT services, applications and infrastructure to proactively gauge the service impact of infrastructure issues and changes

  • Build seamless, ITIL-aligned ITSM workflows with out-of-box incident, problem, change and release management modules 

  • Eliminate service outages and improve service health with integrated alert management 

  • Proactively gauge the service impact of changes to assets with robust configuration capabilities

  • Transform the way business teams work by extending the service desk beyond IT 

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Innovate at speed

Facilitate business innovation and deliver change at speed while minimizing change-related risk, stabilizing the production environment and ensuring business continuity

  • Bring development and IT teams together to accelerate the release of new business services 

  • Reduce the risk of uncertainties and unpredictabilities with out-of-the-box test environments

  • Ensure high service availability and minimum operational risk with advanced change capabilities

  • Improve process adherence with appropriate controls and  change lifecycle management 

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Boost agent productivity

Focus on strategic and business-critical IT initiatives by automating routine, repetitive tasks. Improve agent productivity with virtual agents, chatbots and AI-powered technologies

  • Effortlessly build powerful workflow automation with simple drag-and-drop actions and zero coding effort 

  • Reduce agent workload and improve self-service adoption with smart knowledge base capabilities 

  • Deploy chatbots and virtual agents across the service catalog, self-service portal and collaboration platforms to improve speed, accuracy and consistency of IT support

 

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Consumerize IT service experience

Enable business-IT alignment and elevate the service experience with fast, accurate and reliable IT services to business consumers 

 

  • Take IT to where work happens with multi-channel service delivery across mobile application and more

  • Empower employees to help themselves with intelligent knowledge base capabilities and AI-powered self-service

  • Elevate the service experience with conversational interfaces across the self-service portal, service catalog and collaboration tools 

  • Deliver consumer-like digital experiences at the workplace with the service catalog and unified request portal

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Monitor IT performance 

Get a holistic view of the IT performance and effortlessly identify improvement opportunities. Build data-driven initiatives to increase productivity and efficiency of people, process and technology

  • Unearth insights to elevate IT performance with advanced analytics across ITIL modules 

  • Get the right information to the right people at the right time with robust reporting capabilities across ITIL modules 

  • Centralize and visualize data on engaging dashboards to get a single pane view of the IT performance

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Top Rated Helpdesk Software 

The Freshservice impact on our customers

virginactive 1 virginactive 1
"We switched from Service Now to Freshservice and it's the best decision we made. Freshservice is the ITSM tool of the future. It's easy to use and even easier to implement. We had so many complicated workflows and useless background information. We managed to move all the data to Freshservice and organise it in a month."
veeva 1 veeva 1
"Veeva's teams are able to resolve issues in less than 4 hours with more visibility into end-users’ issues in Freshservice.”
m csaatchi m csaatchi
“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is ideal.”
kc 1 kc 1
"Before Freshservice we utilized an antiquated Service Desk system that was inflexible and unreliable. With Freshservice, we now have a robust system that both our users and techs enjoy using, with advanced reporting and automation features. It's a great solution that's always evolving."
georgetown 1 georgetown 1
"We are sold on FreshService! While we initially purchased it as ITSM product, we have since migrated legacy websites into Service Request Forms and have brought on Finance, HR, Reporting and Data Management into the fold."
wachter wachter
"Freshservice is a great product for implementing ITIL and ITSM processes, but it has also been a great tool for our non-IT departments to automate and coordinate better service to all employees. Marketing, sales, HR and fleet management are now using Freshservice to run internal operations; and they're loving it!"