Freddy AI for CX
Effortlessly deliver great customer experiences with Freddy AI.
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
Intelligent, intuitive, scalable service management that grows with your enterprise. Power your digital transformation journey with Freshservice now.
Gartner's 2020 Magic Quadrant for IT Service Management tools is here.
Break the silos between service and operation management to ensure faster incident resolution and enhanced end-user experience.
Reduce costs and agent workload with advanced capabilities such as Workflow Automator
Improve self-service and augment support with virtual agents and Freddy, our AI-powered chatbot to ensure intelligent, consistent, and personalized interactions in natural language
Effortlessly build powerful workflow automation with simple drag-and-drop actions and zero coding effort
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daily ticket interactions
where customers are served
across 5 continents
API calls serviced every day
Enable employees to reach support via multiple channels such as email, self-service portal, mobile app, phone, chatbot, feedback widgets, or walk-ups
Empower employees to help themselves with end-to-end multichannel self-service with intelligent chatbots
Elevate the service experience with conversational interfaces across the self-service portal, service catalog and collaboration tools
Consumerize the service experience at the workplace with the unified service catalog and request portal
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Leverage the Freshworks platform to deliver a secure, stress-free solution for your modern enterprise
Integrate seamlessly with enterprise systems and tools you already have in place with our extensive ecosystem solutions, marketplace apps and robust API for integration
Execute your strategy on a cloud platform that can handle your scale, volume, and complexity
Option to enforce SSO via SAML
Reduce the risk of uncertainties with out-of-the-box test environments
Track all the support activity with audit logs
Compliant with HIPAA, GDPR, SOC2, ISO 27001, TRUSTe, Privacy Shield
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Custom dashboards that can be built using out-of-the-box KPIs or custom KPIs from a simple drag-and-drop interface
Elevate IT performance armed with actionable insights on ITSM and ESM processes
Configure role-based dashboards to give users the relevant data to perform their roles
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“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.”
IT, HR, Facilities
“We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data.”
HR, DevOps, IT
“Veeva's teams are able to resolve issues in less than 4 hours with more visibility into end-users’ issues in Freshservice.”
“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”
“Freshworks products are the perfect complement to our back-office management tools. We’ve been relying on Freshworks tools for more than 3 years to provide integrated mission-critical solutions to AUTO1 Group’s customer and dealer service departments, as well as internally. In addition to outstanding products, Freshworks also offers excellent service and high level customer-success support, which makes them our Tier-1 solution for smart and efficient customer engagement cloud solution”
Trust and ease of business are paramount to any partnership. At Freshworks, our product expertise is complemented by our ability to nurture meaningful relationships to build customers for life.
Our business assurance: The Freshworks Promise, folds across our products, our platform, and our approach to partnership.
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