Freddy AI for CX
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With organizations reopening offices, here are a few resources and apps to help you take the first step to prepare for a new normal
Gain end-to-end visibility across IT services, applications and infrastructure to proactively gauge the service impact of infrastructure issues and changes
Build seamless, ITIL-aligned ITSM workflows with out-of-box incident, problem, change and release management modules
Eliminate service outages and improve service health with integrated alert management
Proactively gauge the service impact of changes to assets with robust configuration capabilities
Transform the way business teams work by extending the service desk beyond IT
Facilitate business innovation and deliver change at speed while minimizing change-related risk, stabilizing the production environment and ensuring business continuity
Bring development and IT teams together to accelerate the release of new business services
Reduce the risk of uncertainties and unpredictabilities with out-of-the-box test environments
Ensure high service availability and minimum operational risk with advanced change capabilities
Improve process adherence with appropriate controls and change lifecycle management
Focus on strategic and business-critical IT initiatives by automating routine, repetitive tasks. Improve agent productivity with virtual agents, chatbots and AI-powered technologies
Effortlessly build powerful workflow automation with simple drag-and-drop actions and zero coding effort
Reduce agent workload and improve self-service adoption with smart knowledge base capabilities
Deploy chatbots and virtual agents across the service catalog, self-service portal and collaboration platforms to improve speed, accuracy and consistency of IT support
Enable business-IT alignment and elevate the service experience with fast, accurate and reliable IT services to business consumers
Take IT to where work happens with multi-channel service delivery across mobile application and more
Empower employees to help themselves with intelligent knowledge base capabilities and AI-powered self-service
Elevate the service experience with conversational interfaces across the self-service portal, service catalog and collaboration tools
Deliver consumer-like digital experiences at the workplace with the service catalog and unified request portal
Get a holistic view of the IT performance and effortlessly identify improvement opportunities. Build data-driven initiatives to increase productivity and efficiency of people, process and technology
Unearth insights to elevate IT performance with advanced analytics across ITIL modules
Get the right information to the right people at the right time with robust reporting capabilities across ITIL modules
Centralize and visualize data on engaging dashboards to get a single pane view of the IT performance
Gartner Peer Insights Customers' Choice for ITSM Tools
SDI Award for Best Implementation for 2 successive years
Gartner Magic Quadrant
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