Modernize IT for digital governments
A powerful IT service desk for uninterrupted government operations.
Manage and deliver all government IT services from a unified service desk. Record, track and prioritise IT requests via email, self-service portal, phone, chat, or in person. Uncomplicate your IT service delivery and ensure uninterrupted government operations with an easy-to-deploy and user-centric service desk.
Improve employee productivity by automatically converting incoming queries into tickets, promoting self-service, and automating repetitive tasks. Increase visibility into resources and efficiently deliver services online with the use of a service catalogue. Use team huddle to collaborate from within a ticket for quick and efficient resolution.
Strengthen confidentiality and ensure data privacy with a host of Freshservice security features. Configure and define role-based access rights and controls to all data and documents to ensure that only relevant people can view, edit, add or delete certain data. With multiple security certifications, you’re in good hands with Freshservice.
“Freshservice streamlined how we gather and act upon customer feedback, helping us solve customer issues quicker.”
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