Modernize IT for digital governments

 

 

A powerful IT service desk for uninterrupted government operations.

 

 

Book a free Consultation

Trusted by leading public sector organisations

Streamline IT services to improve digital operations

Manage and deliver all government IT services from a unified service desk. Record, track and prioritise IT requests via email, self-service portal, phone, chat, or in person. Uncomplicate your IT service delivery and ensure uninterrupted government operations with an easy-to-deploy and user-centric service desk.

Overworked and understaffed? Automate repetitive tasks

Improve employee productivity by automatically converting incoming queries into tickets, promoting self-service, and automating repetitive tasks. Increase visibility into resources and efficiently deliver services online with the use of a service catalogue. Use team huddle to collaborate from within a ticket for quick and efficient resolution.

Protect government and citizen data

Strengthen confidentiality and ensure data privacy with a host of Freshservice security features. Configure and define role-based access rights and controls to all data and documents to ensure that only relevant people can view, edit, add or delete certain data. With multiple security certifications, you’re in good hands with Freshservice.

Why Freshservice?

Get started in days

Implementation made effortless and quick. Get up and running in a matter of days.

Easy-to-use, Intuitive UI

Designed with the user at the front and centre for a user experience like never before

Scale as you grow

Connect to 300+ business apps or build customs solutions for your needs

Here's what our customers have to say