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Switch to a right-sized IT service management solution today

Freshservice is an agile IT Service Management (ITSM) software that caters to businesses of all sizes, from startups to enterprises. Our right-sized solution powered by AI capabilities improves your ITSM efficiency. Our transparent pricing and pay-as-you-go model enables you to scale based on your service desk maturity level and cut down on the total cost of ownership (TCO).

Whether it’s the intuitive UI or its accessibility across other applications, Freshservice leverages innovation to simplify the service environment. No matter your organization's size, Freshservice helps achieve quick returns - 308% ROI and a short payback period of under three months - and efficiency through bots, automation, and orchestration. 

Trusted by 40,000 customers

5 reasons to choose Freshservice over TOPdesk

Functional form building

Effortlessly create simple and complex forms, customize them and add additional fields across all ITIL modules.

Intuitive UI

With a simple, clear and aesthetically pleasing UI, you can start using Freshservice with minimal or no training at all.

Actionable reporting and analytics

Build intuitive reports from our analytics module or choose from any predefined template.

Proactive customer support

With Freshservice, you are guaranteed award-winning customer support from implementation till you are a customer for life.

Better global search algorithm

The Freshservice search function allows you to identify requests across various IT service desk modules.

See why analysts and practitioners prefer Freshservice

Forrester TEI Study Testimonial for Freshservice

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Why Freshservice is the best TOPdesk alternative

Why Freshservice is the best TOPdesk alternative

Seamless integration

Leverage the Freshworks 300+ apps marketplace to support your IT and your employee self-service needs efficiently.

Freshservice apps marketplace
Powerful automations

Create workflow automation, with a simple drag-and-drop interface, across tickets, change, release, problem and asset management modules.

Workflow automation in Freshservice
Improved self-service

Freshservice gives employees an e-commerce like experience for placing service requests.

Self-service portal in Freshservice
Native task and project management

Manage tasks and set up calendars across ITIL modules with our new-gen project management module.

Project management in Freshservice

Here’s what people who have chosen us as a TOPdesk alternative had to say