When you choose an ITSM software, you’re looking for a solution to bring some order to the chaos. This should be achieved in a simple and smart way. Your service desk should work for you, and not the other way round. Your ITSM software needs to be very easy to set up, simple to learn, and should be loved by your agents & end-users.
If you’ve been looking for a Topdesk alternative, welcome to Freshservice.A service desk that’s simple to learn and adopt without the help of training manuals, set-up guides and lengthy videos.
Freshservice comes with a smart and intuitive self-service portal that your users will love. Our smart suggestion feature will ensure your end users solve their issues even before it comes to service desk. Apart from this, Freshservice offers a range of automation capabilities like scenario automations, scheduler, auto assignment, which increases your agent’s productivity by 20%.
Freshservice is built for the workforce of today. That’s precisely the reason why we built a ton of collaborative features. With our team huddle feature, your agents can collaborate and work on a ticket together without having to switch tools or move away from your service desk. You can now collaborate on tickets without losing context and help your users more efficiently.
Freshservice is the easiest service desk to implement when it comes to small to medium sized teams. Our simple UI ensures a fully functional service desk straight out of the box. The admin panel in Freshservice has all the configurations in one place unlike TOPdesk which has configuration spread across different modules. If you’re looking for a TOPdesk alternative that’s easy to set up, Freshservice is your answer.
A one of kind feature that’s available ONLY with Freshserivce, gamification ensures your agents are always motivated while doing their work. Award points based on tasks completed,contributions to KBs, SLA compliance among others. You can Incentivise agents based on points and make sure both your agents and end-users stay happy!
Gartner Peer Insights Customers' Choice for ITSM Tools
SDI Award for Best Implementation for 2 successive years
Capterra's Most Popular ITSM Software
G2 Crowd Service Desk Software Leader 2018
“Freshservice is smooth, fresh and new – it is all you need in an ITSM solution”
“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.”
“We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data.”
“Veeva's teams are able to resolve issues in less than 4 hours with more visibility into end-users’ issues in Freshservice.”
“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”