Does your service desk make the life of an IT agent and users easy?
If your answer NO to this (like a lot of Sysaid customers), you have come to the right place. A service desk should not just help users solve issues but help them avoid them. In other words, your service desk should have features that are proactive, powerful and easy to adopt. Freshservice, ticks all these boxes (and more) and ensures your users are never left lurching because of lack of capabilities in your service desk.
If you truly want a robust service desk, and are looking for an alternative to SysAid, Freshservice is your answer.