The all in one customer engagement suite
Try Freshservice - The out-of-the-box, uncomplicated ITSM software for your business
You have heard this a hundred times, but still we tend to go with all things FREE or cheap. When it comes to your service desk, you don’t want to settle for anything that’s free, breaks down easily, has intrusive ads inside service desk (nope we aren’t talking about websites), and serves as just another ticket management system! So why choose a FREE service desk with limited features, when you a get an affordable alternative for Spiceworks with power-packed features?
As per Gartner Peer Review April 2019
Freshservice offers a straight out-of-the box solution to all your IT needs. With Freshservice you can manage all the ITIL modules. Incident management, problem management, Asset management et al- you name it and we got it covered. Our easily customisable interface allows every team in your organisation (marketing, legal, finance etc) to offer a robust service desk experience. Forget the hassle of switching tabs, hopping multiple tools for different IT needs and focus on improving your employees’ productivity.
IT folks are always pressed for time to solve critical issues. Of all the things, why should ads on your service desk hinder your productivity? Freshservice’s clean, AD-FREE and non-clunky interface will ensure agents fall in love with your service desk.
In today’s day and age, the line between business and consumer products are blurring.Freshservice provides an online-shopping experience to your end users for requesting new services. Be it an onboarding kit or a new laptop- everything is just a click away! Customise the catalog to suit your needs, restrict visibilities based on teams and your users will never walk upto a service desk for new requests.
We’re the only ITSM tool in the market that has an inbuilt gamification to help your agents stay motivated. Award gaming points to your agents based on metrics like SLA compliance, tickets solved among others.
Your agents will now have fun while supporting users while you can keep them engaged with our gamification leaderboard!
Gartner Peer Insights Customers' Choice for ITSM Tools
SDI Award for Best Implementation for 2 successive years
Capterra's Most Popular ITSM Software
G2 Crowd Service Desk Software Leader 2018
““Freshservice is smooth, fresh and new – it is all you need in an ITSM solution””
“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.”
“We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data.”
“Veeva's teams are able to resolve issues in less than 4 hours with more visibility into end-users’ issues in Freshservice.”
“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”
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