Compare IT Helpdesks Spiceworks

Best things always come with a price tag. Is your service desk the best?

You have heard this a hundred times, but still we tend to go with all things FREE or cheap. When it comes to your service desk, you don’t want to settle for anything that’s free, breaks down easily, has intrusive ads inside service desk (nope we aren’t talking about websites), and serves as just another ticket management system! So why choose a FREE service desk with limited features, when you a get an affordable alternative for Spiceworks with power-packed features?

Here’s why Freshservice is a better alternative to Spiceworks

As per Gartner Peer Review April 2019

Criteria
Freshdesk dew
Overall Peer Rating
4.5
4.5
4.4
4.4
Willingness to Recommend

85%

80%

Product Capabilities
9.0
8.8
Incident and Problem Management
9.2
8.8
Change, Configuration and Release
8.6
8.2
Self-Service/Request fulfilment
9.0
8.6
IT Knowledge Management
8.8
8.8
Reporting and SLA Management
8.4
8.2
Process and Workflow design
8.6
8.2
Data Source/ITOM Tool Integration
8.4
7.8
Evaluation and Contracting
9.0
9.2
Integration and Deployment
9.2
9.0
Ease of Deployment
9.2
9.2
Service and Support
9.2
8.8
Timeliness of Vendor Response
9.0
8.8
Quality of Technical Support
9.0
8.8

4 Reasons why Freshservice is the best Spiceworks alternative

A complete service desk, not just a ticket management software

Freshservice offers a straight out-of-the box solution to all your IT needs. With Freshservice you can manage all the ITIL modules. Incident management, problem management, Asset management et al- you name it and we got it covered. Our easily customisable interface allows every team in your organisation (marketing, legal, finance etc) to offer a robust service desk experience. Forget the hassle of switching tabs, hopping multiple tools for different IT needs and focus on improving your employees’ productivity.

Have an ad-free experience in your service desk

IT folks are always pressed for time to solve critical issues. Of all the things, why should ads on your service desk hinder your productivity? Freshservice’s clean, AD-FREE and non-clunky interface will ensure agents fall in love with your service desk.

Give your end-users a reason to love you more!

In today’s day and age, the line between business and consumer products are blurring.Freshservice provides an online-shopping experience to your end users for requesting new services. Be it an onboarding kit or a new laptop- everything is just a click away! Customise the catalog to suit your needs, restrict visibilities based on teams and your users will never walk upto a service desk for new requests.

A service desk that ensures your IT agents stay motivated

We’re the only ITSM tool in the market that has an inbuilt gamification to help your agents stay motivated. Award gaming points to your agents based on metrics like SLA compliance, tickets solved among others.

Your agents will now have fun while supporting users while you can keep them engaged with our gamification leaderboard!

Top Rated ITSM Software

Here’s what people who have chosen us as a Spiceworks alternative had to say