For your Customers
For your Employees
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
Freshservice is the answer to a better Solarwinds alternative.
Create workflow automation, with a simple drag-and-drop interface, across tickets, change, release, problem and asset management modules.
Get end-to-end asset lifecycle management with asset discovery, asset automation and product catalog solution.
Build intuitive service desk reports from our analytics module or choose from any pre-defined template.
Completely redesign your end-user support portal to reflect your brand values and boost self-service adoption.
Leverage our Freddy platform and enable AI features like Field Suggester and Thank You Detector to boost agent productivity.
Only 'Challenger' in 2021 Gartner MQ for ITSM Tools
G2 Enterprise Leader Summer 2021
TrustRadius Top Rated ITSM Tool 2021
Gartner Peer Insights Customers' Choice for ITSM Tools
With a simple, clear and aesthetically pleasing UI, start using Freshservice with minimal or no training at all.
Leverage the Freshworks 300+ apps marketplace to support your IT and your employee self-service needs efficiently.
Provide your employees with e-commerce like shopping experience to place service requests.
Manage tasks and set up calendars across ITIL modules with our new-gen project management module.
Smooth transition for accelerated product adoption.
A 24/7 consultative approach rather than a transactional support.
Eﬀective onboarding with real-time training.
““Freshservice is smooth, fresh and new – it is all you need in an ITSM solution””
“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.”
“We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data.”
“Veeva's teams are able to resolve issues in less than 4 hours with more visibility into end-users’ issues in Freshservice.”
“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”
Start your 21-day free trial. No credit card required. No strings attached.
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