Compare IT HelpdesksServicenow

For a service desk, simplicity is the ultimate sophistication

When picking an ITSM software, it’s easy (and tempting) to go with the herd and pick something like ServiceNow. What’s important is, to introspect on what YOUR business needs are, and pick an ITSM software that is easy to set-up, not clunky, and doesn’t involve a steep learning curve. On top of all this, Why pay a lot to get your service desk up and running?

If you have experienced any of the above mentioned problems, and have been looking for an alternative to ServiceNow, look no further.

Freshservice vs. Servicenow—A snapshot

CRITERIA
 Freshservice dew Freshservice logo
Average cost for 10 agents/month $500 $1000
G2 Crowd Rating
4.6
3.8
Meets Requirements
8.7
8.4
Ease of Use
9.3
7.6
Ease of Setup
9.1
7.5
Ease of Admin
9.1
8.0
Quality of Support
9.3
8.0
Ease of Doing Business With
9.1
8.3
Product Direction (% positive)
9.3
9.0

© 2017 G2 Crowd, Inc. All rights reserved. No part of this publication may be reproduced or distributed in any form without G2 Crowd’s prior written permission. While the information in this report has been obtained from sources believed to be reliable, G2 Crowd disclaims all warranties as to the accuracy, completeness, or adequacy of such information and shall have no liability for errors, omissions, or inadequacies in such information.

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4 Reasons why you should look for a ServiceNow alternative

Easy to setup and easier to implement

When you login into a tool for the first time, you don’t want to be clambered by 10 tabs screaming for attention, not knowing where to even get started. We’ve been there, seen the frustration. That’s precisely the reason why we came up an ITSM solution that requires no tedious training & hard-to-follow 800-page manuals, or long-drawn-out processes to implement the software. Freshservice is simple to setup, easy to adopt by your IT agents and a breeze to use by your end users, without ANY training. Sit back and relax as you watch your IT teams use and embrace Freshservice in matter of few hours, and not weeks (or months).

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A single service desk for every use case

The straight out-of-the box solution by Freshservice enables your team(s) customise templates for IT and business teams like HR, design, finance, and legal. You can customize to your team needs or configure any additional modules at NO EXTRA COST. The flexibility of our ITSM software allows every team in your organisation to offer a robust service desk experience. Forget the hassle of switching tabs, hopping multiple tools for different functions and focus on improving your employees’ productivity.

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The complete ITSM software, sans the complexity

Your time should be spent on strategic IT initiatives, and not on getting your head around a complex and clunky software like Servicenow which has a very steep learning curve.
Freshservice is your answer to performing all your ITSM tasks in an easy, uncomplicated way. Freshservice - Made for IT service, designed for people.

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An ITSM tool that’s easy on your pocket

Get a fully functional ITSM service desk for just $15 per agent per month. Compare that to a $100 per agent per month offered by Servicenow. Save over $950 per agent per year with us. Freshservice is free for an IT team of 3 people making it ideal for startups and mid-sized companies. As your business grows from small to mid-market to enterprise segment, our plans keep up with your business asks whilst staying friendly on your pocket. With Freshservice there is no hidden costs, no extra charges for implementations and support! What you see is what you get, that’s how much you pay.

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The Freshservice impact on our customers