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For your Employees
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Flip-the-Switch on your ITSM strategy with Freshservice
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Freshservice is an intuitive solution that allows easy configurations to suit your company's process
and workflow needs. Seamless continuous deployments enable your team to provide uninterrupted Support - without too much legacy debt beneath a patched-up solution.
Experience the benefits of working with a solution that offers unrivaled time to value. No matter your organization's size, Freshservice offers the right-sized service management solution that helps achieve quick returns - 308% ROI and a short payback period of under three months - and efficiency through bots, automation, and orchestration.
SDI implementation award - For 2 consecutive years.
5.5 person-hours - Time saved managing workflow changes.
4 minute time saved per ticket, 90 - 97% CSAT score.
Dedicated assistance to help you move all data to Freshservice so that your team can start from where they left off.
Fully-featured service management, IT operations management, and Project Management capabilities sans the complexity.
Our pricing is transparent. The product is robust and stable leading to quick and easy go-live with no business disruptions.
The intuitive documentation and the innate, simple nature of the product provisions a short learning curve.
Built from the ground up as a multi-tenant SaaS product, implies faster upgrades and more release cycles.
Extensible with OOTB integrations using Freshworks Neo.
After investing in Freshservice, IT teams could move tickets from individual emails to a centrally managed service desk portal, build a knowledge base system, and improve productivity by responding to similar requests with standard responses, while building a user-friendly service catalog. This all happened in a low-code platform that reduced reliance on [expensive, external] software engineers. - Forrester TEI Study of Freshservice
Only 'Challenger' in 2021 Gartner MQ for ITSM Tools
G2 Enterprise Leader Summer 2021
TrustRadius Top Rated ITSM Tool 2021
Gartner Peer Insights Customers' Choice for ITSM Tools
First Call Resolution
Learn about the method OfficeMax used. Read more
Find out how ISM slashed their ticket backlog. Read more
IT Team Satisfaction
Learn about the method Selwood Housing used. Read more
First call resolution
Read the story of ISG’s IT transformation. Read more
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