Most of the ITSM softwares have features that you hardly use. Having spoke to more than 20,000 IT folks, we have seen that they tend to use just 20% of all the features that are present in an ITSM software. So why end up paying for features that you hardly use? Freshservice offers a feature packed service desk that makes you efficient and is extremely affordable (Plans start from $0).
If you’ve been scouting for a service desk that’s an alternative to SaManage, you won’t be let down by Freshservice.
|G2 Crowd Rating||
|Ease of Use||9.3||9.0|
|Ease of Setup||9.1||8.8|
|Ease of Admin||9.1||9.0|
|Quality of Support||9.3||9.1|
|Ease of Doing Business With||9.1||9.2|
|Product Direction (% positive)||9.4||9.1|
© 2017 G2 Crowd, Inc. All rights reserved. No part of this publication may be reproduced or distributed in any form without G2 Crowd’s prior written permission. While the information in this report has been obtained from sources believed to be reliable, G2 Crowd disclaims all warranties as to the accuracy, completeness, or adequacy of such information and shall have no liability for errors, omissions, or inadequacies in such information
Freshservice comes with suite of automation features that makes the life of an agent easier. With automation capabilities like smart automator, scenario automations, scheduler, auto assignment, auto suggest, automating redundant tasks is a breeze with Freshservice. Our customers have seen a 20% improvement in productivity by automating simple tasks. Imagine how much money and time you could save by fully capitalising on our automation capabilities.
One of our strongest suits in the crowded ITSM space is the speed at which you can go live. Our unparalleled in-house implementation experts ensure that your transition from your existing vendor is smooth sans any hiccups. We have had migrations done in 8 hours straight. Our users have rated the ease of implementation at (9.1/10) compared (8.8/10) of SaManage’s. It’s a testament to how much we want you to succeed. And unlike most of our competitors, we don’t charge for implementation, for your success is as important as ours! Also, our simple and clean UI ensures you have very linear learning curve.
IT agents are always under the hammer and pressed for time. There are times when IT folks might hate your service desk owing to the redundancy. Enter Freshservice’ Gamification- A smart way to engage and motivate your IT agents. Turn your service desk into a gaming platform by awarding points and incentivising agents based on tasks like contribution to KB, SLA compliance et al. Your agents will not just be more productive, but will enjoy the process of IT support.
Choosing a service desk is not a small decision. It’s probably one of the biggest investments you will make as an IT person. It’s pivotal that your ITSM vendor supports you in every step, and becomes a co-owner of your success. That’s exactly what you get with Freshservice. We’re here to support you round the clock - on phone, email, chat and with an exhaustive self service portal! Our support comes with a ‘no-strings attached’ approach and is independent of the plan you’re in.
Gartner Peer Insights Customers' Choice for ITSM Tools
SDI Award for Best Implementation for 2 successive years
Capterra's Most Popular ITSM Software
G2 Crowd Service Desk Software Leader 2018
““Freshservice is smooth, fresh and new – it is all you need in an ITSM solution””
“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.”
“We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data.”
“Veeva's teams are able to resolve issues in less than 4 hours with more visibility into end-users’ issues in Freshservice.”
“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”