Most of the ITSM software have features that you hardly use. Having spoken to more than 20,000 IT folks, we have seen that they tend to use just 20% of all the features that are present in an ITSM software. So why end up paying for features that you hardly use? Freshservice offers a feature packed service desk that makes you efficient and is extremely affordable.
If you’ve been scouting for a service desk that’s an alternative to SaManage, you won’t be let down by Freshservice.
As per Gartner Peer Review April 2019
|Overall Peer Rating||
|Willingness to Recommend||
|Incident and Problem Management|
|Change, Configuration and Release|
|IT Knowledge Management|
|Reporting and SLA Management|
|Process and Workflow design|
|Data Source/ITOM Tool Integration|
|Evaluation and Contracting|
|Integration and Deployment|
|Ease of Deployment|
|Service and Support|
|Timeliness of Vendor Response|
|Quality of Technical Support|
Freshservice comes with suite of automation features that makes the life of an agent easier. With automation capabilities like smart automator, scenario automations, scheduler, auto assignment, auto suggest, automating redundant tasks is a breeze with Freshservice. Our customers have seen a 20% improvement in productivity by automating simple tasks. Imagine how much money and time you could save by fully capitalising on our automation capabilities.
One of our strongest suits in the crowded ITSM space is the speed at which you can go live. Our unparalleled in-house implementation experts ensure that your transition from your existing vendor is smooth sans any hiccups. We have had migrations done in 8 hours straight. Our users have rated the ease of implementation at (9.1/10) compared (8.8/10) of SaManage’s. It’s a testament to how much we want you to succeed. And unlike most of our competitors, we don’t charge for implementation, for your success is as important as ours! Also, our simple and clean UI ensures you have very linear learning curve.
IT agents are always under the hammer and pressed for time. There are times when IT folks might hate your service desk owing to the redundancy. Enter Freshservice’ Gamification- A smart way to engage and motivate your IT agents. Turn your service desk into a gaming platform by awarding points and incentivising agents based on tasks like contribution to KB, SLA compliance et al. Your agents will not just be more productive, but will enjoy the process of IT support.
Choosing a service desk is not a small decision. It’s probably one of the biggest investments you will make as an IT person. It’s pivotal that your ITSM vendor supports you in every step, and becomes a co-owner of your success. That’s exactly what you get with Freshservice. We’re here to support you round the clock - on phone, email, chat and with an exhaustive self service portal! Our support comes with a ‘no-strings attached’ approach and is independent of the plan you’re in.
Gartner Peer Insights Customers' Choice for ITSM Tools
SDI Award for Best Implementation for 2 successive years
Capterra's Most Popular ITSM Software
G2 Crowd Service Desk Software Leader 2018
““Freshservice is smooth, fresh and new – it is all you need in an ITSM solution””
“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.”
“We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data.”
“Veeva's teams are able to resolve issues in less than 4 hours with more visibility into end-users’ issues in Freshservice.”
“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”