For your Customers
For your Employees
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
Flip the switch to a cloud-based IT service management solution.
21-day free trial. No card required.
Stuck with a legacy service desk that’s clunky and difficult to use? Look no further than Freshservice. Freshservice is designed with the user front and center, in control of an intuitive system that makes their work-life more straightforward. Whether it’s the intuitive UI or its accessibility across other applications, Freshservice leverages innovation to simplify the service environment.
No matter your organization's size, Freshservice offers the right-sized service management solution that helps achieve quick returns - 308% ROI and a short payback period of under three months - and efficiency through bots, automation, and orchestration.
With a simple, clear and aesthetically pleasing UI, you can start using Freshservice with minimal or no training at all.
Built-in automation and customizable workflows help your IT agents focus on work that’s more important.
With Freshservice, you are guaranteed award-winning customer support right from implementation till you are a customer for life.
The Freshservice search function allows you to identify requests across various IT service desk modules.
Freshservice has flexible subscription plans with a pay-as-you-go model with absolutely no hidden costs for easy management.
Leverage the Freshworks 300+ apps marketplace to support your IT and your employee self-service needs efficiently.
Generate meaningful reports periodically and optimize your IT service delivery.
Freshservice gives employees an e-commerce like experience for placing service requests.
Keep your IT agents engaged and motivated with Freshservice’s integrated game mechanics.
Only 'Challenger' in 2021 Gartner MQ for ITSM Tools
G2 Enterprise Leader Summer 2021
TrustRadius Top Rated ITSM Tool 2021
Gartner Peer Insights Customers' Choice for ITSM Tools
“From getting the lights changed to requesting software upgrades – we get everything done with Freshservice.”
“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.”
“We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data.”
“Veeva's teams are able to resolve issues in less than 4 hours with more visibility into end-users’ issues in Freshservice.”
“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”
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