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Switching your ITSM solution to Freshservice is easier than you think

Stuck with a legacy service desk that’s clunky and difficult to use? Look no further than Freshservice. Freshservice is designed with the user front and center, in control of an intuitive system that makes their work-life more straightforward. Whether it’s the intuitive UI or its accessibility across other applications, Freshservice leverages innovation to simplify the service environment.
No matter your organization's size, Freshservice offers the right-sized service management solution that helps achieve quick returns - 308% ROI and a short payback period of under three months - and efficiency through bots, automation, and orchestration. 

5 reasons to choose Freshservice over ManageEngine

Intuitive UI

With a simple, clear and aesthetically pleasing UI, you can start using Freshservice with minimal or no training at all.

Improved agent productivity

Built-in automation and customizable workflows help your IT agents focus on work that’s more important.

Proactive customer support

With Freshservice, you are guaranteed award-winning customer support right from implementation till you are a customer for life.

Better global search algorithm

The Freshservice search function allows you to identify requests across various IT service desk modules.

Transparent pricing

Freshservice has flexible subscription plans with a pay-as-you-go model with absolutely no hidden costs for easy management.

See why analysts and practitioners prefer Freshservice

Why Freshservice is the best ManageEngine ServiceDesk Plus alternative

Why Freshservice is the best ManageEngine ServiceDesk Plus alternative

Seamless integration

Leverage the Freshworks 300+ apps marketplace to support your IT and your employee self-service needs efficiently.

Actionable reporting & analytics

Generate meaningful reports periodically and optimize your IT service delivery.

Improved self-service

Freshservice gives employees an e-commerce like experience for placing service requests.

Service desk gamification

Keep your IT agents engaged and motivated with Freshservice’s integrated game mechanics.

Get your hands on an award-winning software

Here’s what people who have chosen us as a ManageEngine alternative had to say