Why companies choose Freshservice over Jira Service Management?

Reason 1

Purpose-built for the modern IT organization

While Jira is an amazing DevOps tool for the engineering and developer community, Jira Service Management force-fits the same borrowed design and UX to a tool that is used by service desk agents, who are neither Devops nor Engineers.

Square peg in a round hole, right?

With Freshservice you get a powerful, fully-featured service management solution that is purpose-built for modern and mature IT teams. 

Reason 2

ITAM + ITSM in a single platform

We know that ITAM and ITSM are stronger together and it makes sense for them to be managed in one system of record. 

Freshservice DOES that. Plus give you many innovative and compelling features such as Software Asset Management, Contract Management, SaaS Application Management, and Asset Discovery and Mapping to help organizations reach higher levels of process maturity. 

Reason 3

Higher returns on your IT investment

The sticker price always doesn’t always tell you the whole story. Jira Service Management does not offer Asset Management, Knowledge Management, SSO, Project Management, Orchestration, or Virtual Agent capabilities out-of-box. 

Adding these capabilities separately will add up to the license cost and further complicate the user experience. To add to this, JSM’s initial cost stacks up as implementation is typically handled by a professional service provider. 
Freshservice includes all the features you need in its list price and offers a higher ROI at 308%.

Reason 4

Transparent, partner-like engagement model

Getting started on Freshservice is a breeze with our proactive support. We provide dedicated ITSM experts for implementation and onboarding and 24/7 customer support to make sure that you are successful in creating value out of your Freshservice investment without requiring additional resources or headcount.

We will be there every step of the way as a trusted partner.

Relationships matter to us

Onboarding and Implementation

Our implementation specialists will closely work with you to put together a comprehensive shared project plan, tailored to your requirements to ensure a hassle-free go-live.

24-hour technical support

Our technical experts are available 24/7 to troubleshoot issues and provide best practices on processes with the agility your business expects.

Dedicated customer success managers

Your CSM will work with you to ensure that you meet your customer experience goals. They'll define shared success KPIs, help with scaling up your Freshservice and review progress with you periodically.

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