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Why companies choose Freshservice over Jira Service Management

Reason 1

Purpose-built for the modern IT organization

While Jira is an amazing DevOps tool for the engineering and developer community, Jira Service Management force-fits the same borrowed design and UX to a tool that is used by service desk agents, who are neither Devops nor Engineers.

Square peg in a round hole, right?

With Freshservice you get a powerful, fully-featured service management solution that is purpose-built for modern and mature IT teams.

Reason 2

Everything you need to deliver a seamless service experience in a single platform

With Jira Service Management, some essential features such as knowledge base, service catalog, chat as a service channel, enhanced workflow design, and advanced reporting require you to use other Atlassian products resulting in a disjointed user experience.

With Freshservice, everything you need to provide a seamless service experience is available right out of the box.

Reason 3

Right-sized to match your process maturity as you scale

Matching the current needs of the organization by factoring in process maturity and then enabling growth is the surest way to obtain the intended ROI.

With a mature, scalable, yet right-sized product, Freshservice fits your current needs and enables you to manage mature/ complex use cases as you grow and scale.

Reason 4

High returns on your IT investment

The sticker price always doesn’t always tell you the whole story. Jira Service Management does not offer Asset Management, Knowledge Management, SSO, Project Management, Orchestration, or Virtual Agent capabilities out-of-box.

Adding these capabilities separately will add to the license cost and further complicate the user experience. To add to this, JSM’s initial cost stacks up as implementation is typically handled by a professional service provider.
Freshservice includes all the features you need in its list price and offers a higher ROI at 308%.

Reason 5

Transparent, partner-like engagement model

Getting started on Freshservice is a breeze with our proactive support. We provide dedicated ITSM experts for implementation and onboarding and 24/7 customer support to make sure that you are successful in creating value out of your Freshservice investment without requiring additional resources or headcount.

We will be there every step of the way as a trusted partner.