Reason 3
Higher returns on your IT investment
The sticker price always doesn’t always tell you the whole story. Jira Service Management does not offer Asset Management, Knowledge Management, SSO, Project Management, Orchestration, or Virtual Agent capabilities out-of-box.
Adding these capabilities separately will add up to the license cost and further complicate the user experience. To add to this, JSM’s initial cost stacks up as implementation is typically handled by a professional service provider.
Freshservice includes all the features you need in its list price and offers a higher ROI at 308%.