Why Freshservice is better than Ivanti

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Learn how Freshservice can help simplify your organisation's complex IT support needs

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Why Freshservice is a better alternative to Ivanti

As per Gartner Peer Review April 2019

Criteria
Freshdesk dew
Overall Peer Rating
4.5
4.5
4.1
4.1
Willingness to Recommend

85%

66%
Product Capabilities
9.0
8.6
Incident and Problem Management
9.2
9.0
Change, Configuration and Release
8.6
8.2
Self-Service/Request fulfilment
9.0
8.2
IT Knowledge Management
8.8
8.0
Reporting and SLA Management
8.4
7.0
Process and Workflow design
8.6
8.0
Data Source/ITOM Tool Integration
8.4
7.6
Evaluation and Contracting
9.0
8.4
Pricing Flexibility
8.6
8.2
Integration and Deployment
9.2
8.0
Ease of Deployment
9.2
7.8
Service and Support
9.2
8.4
Timeliness of Vendor Response
9.0
8.4
Quality of Technical Support
9.0
8.2
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Still not convinced? These value-added perks will help.

Intuitive and Easy to Grasp UI

No tedious training, hard-to-follow 800-page manuals, or long-drawn-out processes to implement the software. Freshservice’s modern UI is designed to be simple for easy adoption.

Transparent Value and Support

Experience simplicity in the product as well as the pricing – don’t get bogged down by hidden or additional charges. Enjoy 24/7 support from implementation till forever at no cost.

Customized Self-Service Portal

Customization in Freshservice is painless and straightforward – like putting together Lego blocks. Rebrand your portal to reflect your business with our out-of-the-box capabilities.

Powerful Automation

Automate common tasks as well as complex workflows using simple if-this-then-that rules. Use one, or a combination of these rules to completely eliminate redundant processes.

Mobile Service Desk

Freshservice’s mobile app for iOS and Android lets you provide support within teams, manage assets with a quick scan, request for services, and track ticket statuses even if you’re away from your desk.

Gamification

The only service desk with built-in game mechanics that improve team morale and engagement. Create a fun work environment by motivating agents with award points/trophies for various tasks.

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