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Retiring a legacy system yields substantial cost savings. While license fees are similar to Freshservice fees, the composite organization’s legacy solution required at least three software engineers for systems management. Eliminating this results in a cost savings of $1,212,853.
- Forrester TEI Study of Freshservice
SDI implementation award - For 2 consecutive years.
5.5 person-hours - Time saved managing workflow changes.
4 minute time saved per ticket, 90 - 97% CSAT score.
Dedicated assistance to help you move all data to Freshservice so that your team can start from where they left off.
Fully-featured service management, IT operations management, and Project Management capabilities sans the complexity.
Built from the ground up as a multi-tenant SaaS product, implies faster upgrades and more release cycles.
Extensible with OOTB integrations using Freshworks Neo.
Our pricing is transparent. The product is robust and stable leading to quick and easy go-live with no business disruptions.
Only 'Challenger' in 2021 Gartner MQ for ITSM Tools
G2 Enterprise Leader Summer 2021
TrustRadius Top Rated ITSM Tool 2021
Gartner Peer Insights Customers' Choice for ITSM Tools
IT firm Riverbed Technology, chose Freshservice over Ivanti to improve employee performance and hit refresh their customer service strategy.
The flexibility of the Freshservice platform lends itself to other enterprise service management (ESM) use cases as well — such as for the management and delivery of other corporate shared services like human resources management, finance management, etc. - Forrester TEI Study of Freshservice
No tedious training, hard-to-follow 800-page manuals, or long-drawn-out processes to implement the software. Freshservice’s modern UI is designed to be simple for easy adoption.
Experience simplicity in the product as well as the pricing – don’t get bogged down by hidden or additional charges. Enjoy 24/7 support from implementation till forever at no cost.
Customization in Freshservice is painless and straightforward – like putting together Lego blocks. Rebrand your portal to reflect your business with our out-of-the-box capabilities.
Automate common tasks as well as complex workflows using simple if-this-then-that rules. Use one, or a combination of these rules to completely eliminate redundant processes.
Freshservice’s mobile app for iOS and Android lets you provide support within teams, manage assets with a quick scan, request for services, and track ticket statuses even if you’re away from your desk.
The only service desk with built-in game mechanics that improve team morale and engagement. Create a fun work environment by motivating agents with award points/trophies for various tasks.
“Freshservice is smooth, fresh and new – it is all you need in an ITSM solution.”
“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.”
“We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data.”
“Veeva's teams are able to resolve issues in less than 4 hours with more visibility into end-users’ issues in Freshservice.”
“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”
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