As per Gartner Peer Review April 2019
|Overall Peer Rating||
|Willingness to Recommend||
|Incident and Problem Management|
|Change, Configuration and Release|
|IT Knowledge Management|
|Reporting and SLA Management|
|Process and Workflow design|
|Data Source/ITOM Tool Integration|
|Evaluation and Contracting|
|Integration and Deployment|
|Ease of Deployment|
|Service and Support|
|Timeliness of Vendor Response|
|Quality of Technical Support|
Gartner Peer Insights Customers' Choice for ITSM Tools
SDI Award for Best Implementation for 2 successive years
Capterra's Most Popular ITSM Software
G2 Crowd Service Desk Software Leader 2018
“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”
No tedious training, hard-to-follow 800-page manuals, or long-drawn-out processes to implement the software. Freshservice’s modern UI is designed to be simple for easy adoption.
Experience simplicity in the product as well as the pricing – don’t get bogged down by hidden or additional charges. Enjoy 24/7 support from implementation till forever at no cost.
Customization in Freshservice is painless and straightforward – like putting together Lego blocks. Rebrand your portal to reflect your business with our out-of-the-box capabilities.
Automate common tasks as well as complex workflows using simple if-this-then-that rules. Use one, or a combination of these rules to completely eliminate redundant processes.
Freshservice’s mobile app for iOS and Android lets you provide support within teams, manage assets with a quick scan, request for services, and track ticket statuses even if you’re away from your desk.
The only service desk with built-in game mechanics that improve team morale and engagement. Create a fun work environment by motivating agents with award points/trophies for various tasks.