Freshservice combines asset management and CMDB capabilities with a fresh user interface and an intuitive user experience allowing admins to track and monitor assets and manage inter-asset relationships throughout the lifecycle transparently.
|Asset Auto Discovery|
|Asset Lifecycle Management|
|Software License Management|
|QR & Barcode Asset Scanner|
|CI Relationship Mapping|
|ITSM Process Integration|
The Incident Management features allows agents to engage with IT users in a seamless and simplified manner with multi-channel connectivity. Freshservice’s automations define comprehensive rules that take care of key service desk features like routing, responses, approvals and more reducing repetition and introducing efficiency into your system.
|Automatic Ticket Assignment|
|Agent Time Tracking|
|Self- Service Portal|
|Auto Suggest Solutions|
|Round Robin Ticket Assignment|
Freshservice offers a customizable ecommerce like Service Catalog experience for IT users to choose the service of their choice and raise a service request from the portal itself. Automate the entire approval workflow and eliminate errors with the Service Catalog.
Note: We have done the comparison based on data available on the internet
Gartner Peer Insights Customers' Choice for ITSM Tools
SDI Award for Best Implementation for 2 successive years
Capterra's Most Popular ITSM Software
G2 Crowd Service Desk Software Leader 2018
“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.”
No tedious training, hard-to-follow 800-page manuals, or long-drawn-out processes to implement the software. Freshservice’s modern UI is designed to be simple for easy adoption.
Experience simplicity in the product as well as the pricing – don’t get bogged down by hidden or additional charges. Enjoy 24/7 support from implementation till forever at no cost.
Customization in Freshservice is painless and straightforward – like putting together Lego blocks. Rebrand your portal to reflect your business with our out-of-the-box capabilities.
Automate common tasks as well as complex workflows using simple if-this-then-that rules. Use one, or a combination of these rules to completely eliminate redundant processes.
Freshservice’s mobile app for iOS and Android lets you provide support within teams, manage assets with a quick scan, request for services, and track ticket statuses even if you’re away from your desk.
The only service desk with built-in game mechanics that improve team morale and engagement. Create a fun work environment by motivating agents with award points/trophies for various tasks.