Here’s why you should choose Freshservice over Hornbill

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Why Freshservice is a better alternative to Hornbill

Asset Management CMDB

Freshservice combines asset management and CMDB capabilities with a fresh user interface and an intuitive user experience allowing admins to track and monitor assets and manage inter-asset relationships throughout the lifecycle transparently.

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Inventory Management
Asset Auto Discovery
Asset Lifecycle Management
Contract Management
Software License Management
QR & Barcode Asset Scanner
CI Relationship Mapping
ITSM Process Integration
Impact Analysis

Incident Management

The Incident Management features allows agents to engage with IT users in a seamless and simplified manner with multi-channel connectivity. Freshservice’s automations define comprehensive rules that take care of key service desk features like routing, responses, approvals and more reducing repetition and introducing efficiency into your system.

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Email Ticketing
Canned Responses
Task Management
Priority Matrix
Automatic Ticket Assignment
SLA Management
Agent Collision
CSAT Surveys
Agent Time Tracking
Self- Service Portal
Knowledge Base
Auto Suggest Solutions
Round Robin Ticket Assignment

Service Request

Freshservice offers a customizable ecommerce like Service Catalog experience for IT users to choose the service of their choice and raise a service request from the portal itself. Automate the entire approval workflow and eliminate errors with the Service Catalog.

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Service Catalog
Approval Workflows

Project Management

Create a project from an incident or change and manage it from end to end with Freshservice Project Management. Assign tasks and subtasks at an agent level and collaborate to ensure well planned project execution.

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Project Management


Carry your Service Desk in your pocket with the Freshservice Mobile App. Freshservice Mobile has all the features that you need to provide IT support on the go.

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Mobile Optimized Web App

Note: We have done the comparison based on data available on the internet

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Still not convinced? These value-added perks will help.

Intuitive and Easy to Grasp UI

No tedious training, hard-to-follow 800-page manuals, or long-drawn-out processes to implement the software. Freshservice’s modern UI is designed to be simple for easy adoption.

Transparent Value and Support

Experience simplicity in the product as well as the pricing – don’t get bogged down by hidden or additional charges. Enjoy 24/7 support from implementation till forever at no cost.

Customized Self-Service Portal

Customization in Freshservice is painless and straightforward – like putting together Lego blocks. Rebrand your portal to reflect your business with our out-of-the-box capabilities.

Powerful Automation

Automate common tasks as well as complex workflows using simple if-this-then-that rules. Use one, or a combination of these rules to completely eliminate redundant processes.

Mobile Service Desk

Freshservice’s mobile app for iOS and Android lets you provide support within teams, manage assets with a quick scan, request for services, and track ticket statuses even if you’re away from your desk.


The only service desk with built-in game mechanics that improve team morale and engagement. Create a fun work environment by motivating agents with award points/trophies for various tasks.