Compare IT Helpdesks HaloITSM

Why companies choose Freshservice over HaloITSM

Reason 1

Mature, Fully-featured ITSM, ITAM, and Project Management Solution

HaloITSM does barely enough to check the boxes for service management and asset management capabilities. They don’t do a great job at providing depth for handling complex/ mature use cases. Customers have reported a lack of depth in:

  • Reporting
  • Workflow management and Automation
  • IT Project Management capabilities

Reason 2

Out-of-the-box AI and IT Asset Management Capabilities

Freshservice is right-sized, so we are perfectly positioned to enable you to start with the essentials and scale rapidly as your service management needs grow to more mature use-cases with our low-code platform, bots, and automation, without requiring you to switch platforms.

Freshservice helps you future-proof your service desk so that you are not tied down to anything that falls short of new demands.

Reason 3

Out-of-the-box ITOM capabilities and breadth of integrations

  • Single view across IT services and operations with ITSM and ITOM on one platform. 
  • Over 200 marketplace apps to help you work smarter and be more productive. 

Reason 4

Rapid time to value and ease of implementation

  • Core ITSM capabilities available OOTB
  • Codeless configuration 
  • Easy integrations and expert onboarding
  • Freshservice is ready-to-go, easy-to-use, and gets you your money back in less than 3 months

Reason 5

Recognized by leading analyst firms, consultants, and customers

  • Rated the best IT Service Management tool on G2 Crowd 2021
  • Named a Strong Performer in The Forrester New Wave™: Chatbots for IT Operations, Q4 2020
  • Winner of the Gartner Peer Insights Customer Choice Award 2019

The Freshservice impact on our customers 

Transparent, partner-like engagement model

Stellar Onboarding and Implementation

Our implementation specialists will work closely with you to put together a comprehensive shared project plan, tailored to your requirements, to ensure a hassle-free go-live.

Round the clock technical support

Our technical experts are available 24/7 to troubleshoot issues and provide best practices with the agility your business expects.

Dedicated Customer Success Managers

Your CSM will work with you to ensure that you meet your customer experience goals. They'll define shared KPIs, help with scaling your account and review progress with you periodically.

Join over 40,000 customers in using Freshworks to transform the service experience