For your Customers
For your Employees
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
See why thousands of organizations choose Freshservice to modernize service management, boost productivity and achieve quick returns with a single platform for IT
HaloITSM does barely enough to check the boxes for service management and asset management capabilities. They don’t do a great job at providing depth for handling complex/ mature use cases. Customers have reported a lack of depth in:
Freshservice is right-sized, so we are perfectly positioned to enable you to start with the essentials and scale rapidly as your service management needs grow to more mature use-cases with our low-code platform, bots, and automation, without requiring you to switch platforms.
Freshservice helps you future-proof your service desk so that you are not tied down to anything that falls short of new demands.
“If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.”
IT, HR, Facilities
“We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data.”
HR, DevOps, IT
“If you want to organize the work well, transparency and structure is a prerequisite. Freshservice offers us that transparency. We no longer need face-to-face work meetings to distribute the workload, we do it in Freshservice.”
“I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.”
“We have found great value in Freshservice’s configurable workflows, unified portal and the ability to set up the platform in local languages. We believe this will help the way we manage incidents across our locations to provide the best experience for our customers.”
Our implementation specialists will work closely with you to put together a comprehensive shared project plan, tailored to your requirements, to ensure a hassle-free go-live.
Our technical experts are available 24/7 to troubleshoot issues and provide best practices with the agility your business expects.
Your CSM will work with you to ensure that you meet your customer experience goals. They'll define shared KPIs, help with scaling your account and review progress with you periodically.
Take a look inside to see the benefits of a modern, right-sized IT platform.
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