Compare IT Helpdesks Cherwell

Stranded with Cherwell? Migrate seamlessly to Freshservice.

Ivanti's recent acquisition of Cherwell surprised the ITSM industry and stirred up more questions rather than answers. How will the two product offerings converge? Which roadmap will they follow? What will happen to the customer experience? The last thing you want is disruptions in your daily business because of a patched-together product and all the moving and shaking at the vendor side.

 This is why you need a partner like Freshservice, not an ITSM vendor with too much legacy debt beneath a patched-up solution. No matter your organization's size, Freshservice offers the right-sized service management solution that helps achieve quick returns - 308% ROI and a short payback period of under three months - and efficiency through bots, automation, and orchestration. 

6 reasons to choose Freshservice over Cherwell

Seamless Support Experience

Dedicated assistance to help you move all data to Freshservice so that your team can start from where they left off.

The Right-sized ITSM

Fully-featured service management, IT operations management, and Project Management capabilities sans the complexity.

Transparent pricing

Our pricing is transparent. The product is robust and stable leading to quick and easy go-live with no business disruptions.

Shorter learning curve

 The intuitive documentation and the innate, simple nature of the product provisions a short learning curve.


Extensible with OOTB integrations using Freshworks Neo.


Built from the ground up as a multi-tenant SaaS product, implies faster upgrades and more release cycles.

See why analysts and practitioners prefer Freshservice

Freshservice customer review

Why is Freshservice the best Cherwell alternative?

A fully functional service desk on mobile

Freshservice’s mobile app (on iOS and Android) is designed to not just mimic the desktop experience. It has features that are specific and exclusive only on the app. With features like ‘To-dos’, approval managements, quick menus, barcode scanning staying on top of tasks has never been more easier. What more? We have over 60% of our agents using our app for their day to day tasks. Also the rating our users have given for the mobile app (8.0/10) to that of Cherwell (5.0/10) does speak a story for itself. Freshservice is your answer to buying a service that suits the workforce of today.

A clean and non-confusing UI

When you use a tool on a daily basis, you don’t want to be overwhelmed by 10 tabs screaming for attention and other elements that distracts you. If you’re one of the thousands who is looking for a new ITSM tool because it’s too difficult to use your current ITSM software, we’ve got your back. With Freshservice you get a service desk that’s easy to set up, simple to adopt, and breeze to use on a everyday basis. Getting started and customising Freshservice is as easy as playing with lego blocks.

Get up and running in less than a day

The best thing about Freshservice is the ease with which you can set up the service desk. All you need is a couple of hours and a steady internet connection- Boom, you’re up and running. Start adding value to your users faster whilst having a very smooth transition from your previous vendor. In case you need any assistance, our support ninjas are here to bail you out. And did we say our support and implementation is completely free irrespective of the pricing plan you opt.

A service desk that seamlessly integrates with other apps

Freshservice is built to seamlessly integrate with a suite of business and service desk specific apps. From integrations to help you boost your productivity and making your everyday work easier, we’ve got everything covered.

Trusted by over 40,000 customers

Get your hands on an award-winning software now

Here’s what people who have chosen us as a Cherwell’s alternative had to say