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See why thousands of organizations choose Freshservice to modernize service management, boost productivity, and achieve quick returns
Cherwell is primarily offered as an on-premise product, which they also host for their customers, and so they are not true multi-tenant SaaS. This means that Cherwell will need to maintain numerous customer instances and will be slow to roll out new features.
Freshservice is cloud-native and a true multi-tenant SaaS product, so you can enjoy faster upgrades and swift access to our latest releases.
Cherwell requires heavy customization to deliver actual value.
Freshservice works right out of the box and requires no additional development resources or customization effort.
You can implement and go-live in weeks rather than months with Freshservice. And we deliver a high ROI of 308% and a payback period of under three months with our right-sized service management solution.
Cherwell was launched in 2007 and from the looks of it, they are still in 2007.
Times have changed, and with it, Freshservice has evolved. A modern, intuitive user experience has been our asset since launch and has continued to stay that way through the years, simplifying even complex use-cases like service mapping and asset discovery. A recent Forrester report revealed that Freshservice’s simple and intuitive UI leads to greater adoption rates across the organization and improvement in user satisfaction.
Freshservice seamlessly integrates with a suite of 200 + service desk-specific apps.
Built upon an open platform and marketplace with connectors and APIs to extend and customize, Freshservice provides key differentiators such as Slack, MS Teams, Chat as service channels, and an easy developer experience that enables complex workflows, customizations, and analytics.
Change is hard. Even with a great product, you can still fail to realize value without deep product knowledge and access to industry best practices.
Freshservice covers the bases with in-depth documentation, an easy-to-use support portal, an active community, and 24x7 technical support to all its customers. And goes beyond with a dedicated customer success manager to assist you in optimizing your service management and helping you achieve superior business outcomes.
Earlier this year, Ivanti announced that it was acquiring Cherwell. Their acquisition of a competing platform with overlapping offerings serves as an immediate measure to increase market share and shareholder value, but has thrown Cherwell customers in the dark with little clarity on what lies ahead.
How will the two converge? What will happen to the customer experience? Meanwhile, as the ITSM landscape evolves, will it become outdated because of a lack of product development?
If you are a Cherwell customer anxious about the future, we suggest you use this as an opportunity to take stock of your ITSM Strategy and find the right partner to meet your needs.
Here’s how Freshservice can help you fill the gap and modernize your service management.
Migrate from Cherwell quickly and efficiently
Our implementation specialists will closely work with you to migrate all your data and put together a comprehensive shared project plan, tailored to your requirements to ensure a hassle-free go-live.
Our technical experts are available 24/7 to troubleshoot issues and provide best practices on processes with the agility your business expects.
Your CSM will work with you to ensure that you meet your customer experience goals. They'll define shared success KPIs, help with scaling up your Freshservice and review progress with you periodically.
With Freshservice, you get a single, unified platform for service management across different lines of businesses such as IT, HR, and Facilities, with built-in Project Management, Asset Management and Alert Management
We are executing heads down on our product roadmap designed to deepen our ITSM, ITOM and ESM capabilities to cater to the needs of modern organizations. We are fuelling our roadmap to deepen Learn more from our monthly release notes
Freshservice follows a simple, transparent pricing that allows you to pick, choose and pay just for what you use. You can achieve an ROI of 308% on your Freshservice investment and that will break even in < 3 months. Learn more from our Forrester TEI findings
The National Physical Laboratory, the UK's National Measurement Institute, chose Freshservice over Cherwell as it gives users a simple yet modern experience.
Only 'Challenger' in 2021 Gartner MQ for ITSM Tools
G2 Enterprise Leader Summer 2021
TrustRadius Top Rated ITSM Tool 2021
Gartner Peer Insights Customers' Choice for ITSM Tools
Take a look inside to see the benefits of a modern, right-sized IT platform
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