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5 reasons why organizations choose Freshservice over Cherwell

Reason 1

Cloud-Native

Cherwell is primarily offered as an on-premise product, which they also host for their customers, and so they are not true multi-tenant SaaS. This means that Cherwell will need to maintain numerous customer instances and will be slow to roll out new features.

Freshservice is cloud-native and a true multi-tenant SaaS product, so you can enjoy faster upgrades and swift access to our latest releases.

Reason 2

Easy setup and implementation

Cherwell requires heavy customization to deliver actual value.

Freshservice works right out of the box and requires no additional development resources or customization effort.

You can implement and go-live in weeks rather than months with Freshservice. And we deliver a high ROI of 308% and a payback period of under three months with our right-sized service management solution.

Reason 3

A truly modern experience

Cherwell was launched in 2007 and from the looks of it, they are still in 2007.

Times have changed, and with it, Freshservice has evolved. A modern, intuitive user experience has been our asset since launch and has continued to stay that way through the years, simplifying even complex use-cases like service mapping and asset discovery. A recent Forrester report revealed that Freshservice’s simple and intuitive UI leads to greater adoption rates across the organization and improvement in user satisfaction.

Reason 4

Extensibility and OOTB integrations

Freshservice seamlessly integrates with a suite of 200 + service desk-specific apps.

Built upon an open platform and marketplace with connectors and APIs to extend and customize, Freshservice provides key differentiators such as Slack, MS Teams, Chat as service channels, and an easy developer experience that enables complex workflows, customizations, and analytics.

Reason 5

Stellar customer support

Change is hard. Even with a great product, you can still fail to realize value without deep product knowledge and access to industry best practices.

Freshservice covers the bases with in-depth documentation, an easy-to-use support portal, an active community, and 24x7 technical support to all its customers. And goes beyond with a dedicated customer success manager to assist you in optimizing your service management and helping you achieve superior business outcomes.

Ivanti acquired Cherwell, and this is why you should be concerned

Earlier this year, Ivanti announced that it was acquiring Cherwell. Their acquisition of a competing platform with overlapping offerings serves as an immediate measure to increase market share and shareholder value, but has thrown Cherwell customers in the dark with little clarity on what lies ahead.

How will the two converge? What will happen to the customer experience? Meanwhile, as the ITSM landscape evolves, will it become outdated because of a lack of product development?

If you are a Cherwell customer anxious about the future, we suggest you use this as an opportunity to take stock of your ITSM Strategy and find the right partner to meet your needs.

Here’s how Freshservice can help you fill the gap and modernize your service management.